We're hiring! See our opportunities here

Chair, Furniture, Computer, Electronics, LCD Screen, Laptop, Pc, Office, Indoors, Person, Table, Desk

Briteling Blog

Welcome to our world

This year’s two-day brand summit brought together Eventbrite team members from Nashville, Vancouver, New York City, London, Madrid, and Mendoza to our SF HQ. Eventbrite’s mission is to bring the world together through live experiences, so it’s a good thing we have more than 700,000 event creators and a brand team committed to building an iconic, customer-centric brand.

We see brand as an accumulation of every experience a customer has, from awareness to onboarding to customer service and even to interactions with other event creators and attendees. Our role is to be obsessed with and be thoughtful stewards of our customers’ experiences and their ever-changing needs.

Design thinking (and doing)

The Eventbrite Brand team is a diverse group of designers, strategists, product designers, marketers, user researchers, and makers who work collaboratively across product groups and functions. Together we set out to tackle our biggest business opportunities by focusing on our customers and culture through the lens of our brand. Mixed teams reimagined a variety of key experiences, from discovery and purchase to customer service and our internal culture.

Intense brainstorms and working sessions were broken up by inspiring fireside chats with industry leaders, presentations by culture-makers, and an interview panel of Eventbrite power users. Collaboration transcended department, discipline, and title. People were choosing brilliance, paying attention to the details, and aiming for high impact at scale.

Our version of ROI: Return on Inspiration

After two days of learning, workshops, and creative presentations, a tired but inspired brand team reflected on the past 48 hours and the future of our brand over cold drinks on a rooftop in downtown San Francisco. There were hard returns, like strategic initiatives and ideas for product improvements that we’re now working to implement, as well as invaluable soft returns, like deepening the chemistry and camaraderie of a global team, which generates new ways of thinking by working in cross functional teams.

Although our platform and company are global, event creators, attendees, and our regional brand teams are local. We need to understand the nuances of our local markets to build an iconic, customer-centric brand, and we’re doing it together through a shared understanding of what matters most to our customers at every experience.

Join our team. Here is a list of current openings.

Editor’s Note: To help get fantastic photos for this story, we partnered with Job Portraits, a creative studio that tells stories about fast-growth companies.


A summit to build an iconic customer-centric brand was originally published in Briteling Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

Read more >

People also viewed

Senior Manager, People Systems & Analytics

5947104b-d654-4b9d-bdf3-9785bb9cae9a Remote United States Remote, United States Briteling Experience Briteling Experience
THE CHALLENGE Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. Our team is the face of Eventbrite, and we’re charged with fin...

Staff Researcher - Monetization

d1328017-c13d-4b8c-a907-319e78cfe1df Remote United States Remote, United States Product Product
THE CHALLENGE Eventbrite serves an incredibly diverse user base across a complex product ecosystem. We are building a team of diversely skilled and experienced researchers to inform our strategies and product roadmaps via a broad range of methodo...

Head of Product Marketing, Creator Platform & Marketplace

8f366f30-97d6-4681-8d96-69b2fdcf8d8f Remote United States Remote, United States Marketing Marketing
THE CHALLENGE Eventbrite has built a world-class events marketplace, enabling entrepreneurs around the world to build and grow their businesses with live events while helping event-goers discover unique, local things to do. We are looking for an e...

Associate Commercial Counsel

4d922129-1ea2-4912-aee1-31a43d5f5da7 Remote United States Remote, United States Legal Legal
THE CHALLENGE In the last decade, Eventbrite has grown from a small US company to a complex NYSE-listed global business, providing services in nearly 180 countries and multiple offices worldwide. In this second year of our long-term strategy, we a...

Senior Product Analyst

5c234ad7-0768-4ae5-be06-6b80a7027e96 Remote United States Remote, United States Data Data
THE CHALLENGE Eventbrite has the world’s largest data repository of live events, powering millions of events and hundreds of millions of ticket transactions each year in 170+ countries. You will play a key role in unlocking insights that can driv...

Engineering Manager- Multievent

725d3279-221b-46c6-bfeb-0b5144376300 Remote United States Remote, United States Engineering Engineering
THE CHALLENGE Eventbrite is the leading global ticketing and event technology platform, powering over five million live experiences and 300 million tickets every year. We empower creators of events of all shapes and sizes – from music festivals, e...

Sign up to Job Alerts

Not You?

Thank you