Full-time | San Francisco | California | United States
We’re disrupting a huge industry. Our success is anchored on building long-lasting, trusted and strategic partnerships with our customers. The Client Success team is responsible for ensuring the long-term success of every event we support.
Our Client Success team builds high-level relationships with our customers focused on service and engagement. At Eventbrite, we believe great technology and great service make a fantastic customer experience. The smart, passionate, creative and delightful team of Client Success and Account Managers partner with our largest and most complex organizers. The team works together and cross-functionally every day to create exceptional experiences for our valued partners. The rewards are great and no challenge is too big.
As a Client Success Manager on our Strategic Accounts team at Eventbrite, you will be the first line of contact and day to day operational point person for the organizers of some of our highest profile events.
Oversee on-boarding and management of our top tier organizers
Proactively employ your knowledge of the Eventbrite platform to provide top-notch client support and strategy
Work with organizers and your Senior Account Manager counterpart to develop short and long-term account operations plans
Build and maintain relationships with clients to ensure client retention
Utilize your knowledge of what makes an event work to assist clients in executing successful events
Work with our product and on-site field ops teams to communicate the requirements for each event and client
Delight our customers by managing expectations and ensuring success both internally and externally
THE SKILL SET
3-5 years of Project Management and Operations/Client Strategy/Account Management experience
Experience managing relationships as well as a proven track record in retaining clients
The ability to manage multiple high priority projects simultaneously, without missing a beat
Impeccable communication skills, both verbal and written
Passion for driving customer success and retention
An analytical mindset and a creative, make-it-happen spirit
Experience using CRM software and Excel
Strong interpersonal skills, with an ability to foster enduring client relationships
Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.
Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you.
We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.
Thank you! We'll be in touch.
Welcome to the Briteside
Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.