At Eventbrite we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. As the liaison between Eventbrite and our most important customers, the Client Success Managers must be relentless advocates for our customers, adept problem solvers, and skillful relationship managers in order to ensure that we are delivering amazing experiences for our customers and driving long lasting success for our partners.
The Client Success Team builds and maintains customer relationships with a focus on support, engagement, and growth. At Eventbrite, we believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. Our dedicated, sharp, and creative Client Success Team works with our largest and highest value customers to ensure that they are fully leveraging our platform and have the knowledge, training, and support they need to exceed their business goals. The team works together and cross-functionally to create exceptional experiences for our customers, and ensure the longevity of our most valuable partnerships.
As Client Success Manager, you will work with a diverse group of customers to drive a deep understanding of the goals for their business, and engage them with our platform in a way that will ensure success. You will also work cross functionally to ensure that we are delivering the best solutions and strategies for our customers, giving them the knowledge, tools, and training they need to be successful, as well as articulating the value that Eventbrite provides to their business.
THE SKILL SET
3+ years’ experience in a Customer Success/Account Management/Sales role
Experience managing customer relationships and renewals with a SaaS product
Demonstrated ability in driving customer retention and fostering meaningful client engagements
Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem solving attitude
A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organization
An analytical and results focused mindset, coupled with a creative make-it-happen spirit
Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
Strong interpersonal skills, and a proven track record of working cross functionally to resolve customer issues
Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.
Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you.
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Welcome to the Briteside
Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.