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Eventbrite

Customer Experience Representative

Full-time | Mendoza | Mendoza Province | Argentina

THE CHALLENGE

We are building a world-class support organization comprised of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop, our team of dedicated product experts is responsible for providing education and resources to a growing market of customers (both organizers and attendees). We’re looking for start-up oriented candidates to bring their excellent communication and creative issue resolution skills to the team. With music festivals, mud runs, conferences, and many more live events being ticketed through Eventbrite, our platform means no one conversation is the same. There is no script, no one-size-fits-all solution. We’re consultative customer experience experts, and we train and invest in our smart and savvy team to help them build successful careers here at Eventbrite.


THE TEAM

Customer Experience is critical to the success of Eventbrite. Our global support team spans San Francisco, Nashville, Mendoza, and Cork. We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our organizers and consumers have a consistently great experiences with Eventbrite, and measure it by maintaining a best-in-class Net Promoter Score. No matter what the channel (self-service, email, phone, chat or in-person) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale. Meet some of the Customer Experience team.


THE ROLE

Joining our team means doing what you love--helping people. Through phone, email, and chat, you will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.

YOU WILL

  • Be one of our English language experts and provide world-class service to our event organizers and attendees via chat and email from over 180 countries worldwide
  • Be an expert on Eventbrite features and processes
  • Own customer issues and escalate to appropriate channels when needed
  • Provide instruction and tutorials about our service to existing customers
  • Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
  • Bring a flexible mindset - our team relies on each other to cover and/or switch shifts to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!

THE SKILL SET

  • Native-level English, written and spoken
  • Excellent written and oral communication skills in English
  • A proactive, make-it-happen attitude
  • Receptiveness to feedback and coaching with a desire to continuously improve
  • Demonstrated aptitude and love for providing exceptional customer service
  • A natural enthusiasm for resolving problems in an ever-evolving environment
  • Stamina and focus to provide support to dozens of contacts per day with the same enthusiasm
  • Tech fluency – you’d become an expert in our product and would need to learn new technology at lightning speed, as well as help and teach others

ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 


IS THIS ROLE NOT AN EXACT FIT?

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Keep in Touch

Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for talent like you.

Thank you!

Welcome to the Briteside

Working at Eventbrite means being part of a tight-knit community. From bike rides to beer clubs and the office basketball league (the Brite Ballers), Britelings have fun in and outside of the office. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.

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Meet the Team

2f7be94 Dana Kilian VP of People
Aaeaaqaaaaaaaanmaaaajdcyyti5zde1ltcynjctnddkos1hnge5ltq4mjcxodu3ngzimq Courtney Duhring Customer Experience Manager
33hcpoj1 Tricia Rosetty Content Strategy Manager
Devisha clinch Devisha Mistry Customer Experience Manager
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