We are building a world-class support organisation comprised of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop, our team of dedicated product experts is responsible for providing education and resources to a growing market of customers (both organisers and attendees). We’re looking for start-up oriented candidates to bring their excellent communication and creative issue resolution skills to the team. With music festivals, mud runs, conferences, and many more live events being ticketed through Eventbrite, our platform means no one conversation is the same. There is no script, no one-size-fits-all solution. We’re consultative customer experience experts, and we train and invest in our smart and savvy team to help them build successful careers here at Eventbrite.
Customer Experience is critical to the success of Eventbrite. Our global support team spans San Francisco, Nashville, and Mendoza, and Cork. We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our organisers and consumers have a consistently great experiences with Eventbrite, and measure it by maintaining a best-in-class Net Promoter Score. No matter what the channel (self-service, email, phone, chat or in-person) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale. Learn more about our Cork team.
Joining our team means doing what you love--helping people. Through phone, chat, and email, you will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.
Be our French language expert and provide world-class service to our event organisers and attendees via phone, email, and chat from over 180 countries worldwide
Be an expert on Eventbrite features and processes
Own customer issues and escalate to appropriate channels when needed
Provide instruction and tutorials about our service to existing customers
Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!
Enjoy a competitive compensation and benefit package
THE SKILL SET
Excellent written and oral communication skills in French and English
A proactive, make-it-happen attitude
Receptiveness to feedback and coaching with a desire to continuously improve
Demonstrated aptitude and love for providing exceptional customer service
A natural enthusiasm for resolving problems in an ever-evolving environment
Stamina and focus to provide support to dozens of contacts per day with a smile
Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others
An infectiously upbeat attitude and great sense of humor
Experience in a fast paced startup environment
Avid Eventbrite user with a passion for live events
Native-level French speaker
Competitive compensation and benefit package
Team happy hours & off-sites
Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.
Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you.
We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.
Thank you! We'll be in touch.
Welcome to the Briteside
Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.