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IT Support Engineer

Nashville

IT Support Engineer

Full-time | Nashville | Tennessee | United States

THE CHALLENGE

As part of the BriteTech team, you will contribute to our support efforts at a global scale. The primary focus of this position will be to support our growing Nashville team. You will be the primary escalation point of contact for our Nashville site to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group to create solutions.


THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to internally, are responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machine over IP, our goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings. There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. Simplicity, efficiency, security and scalability are pillars that we build the internal technology environment around. We are a diverse, global, forward thinking team and are looking for that special someone to join us.

 

THE ROLE

You’ll provide day to day support for our Nashville team by working closely with all departments to eliminate any technical friction and improve existing internal services. You will also be the primary escalation point and lead on any large projects or internal infrastructural troubleshooting.

 

THE TECH STACK

Routing (BGP), Firewalls, VPNs (site-to-site and client) switching (L2/L3), LACP, VLANs, Subnetting, QoS, High Availability, Wireless (support and configuration), DHCP, DNS, Monitoring/alerting, centralized logging, security, telephony (VOIP, WebRTC, on-premises and hosted), Active Directory, LDAP, Amazon Web Services, VMWare, Desktop Management (MAC/Windows), Mac OS X, Windows, Linux.

THE SKILL SET

  • A bachelor's degree and/or at least 5 years of experience working in an IT Support function for a rapidly growing company
  • Experience troubleshooting complex IT problems and creating scalable solutions under high-pressure conditions.
  • Extensive experience configuring, maintaining and troubleshooting Windows, Mac OS X and Linux desktop and server systems
  • Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs
  • The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis
  • Open to new ideas on how to solve problems


ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.  


IS THIS ROLE NOT AN EXACT FIT?

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Keep in Touch

Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you. 

We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.

Thank you! We'll be in touch.

Welcome to the Briteside

Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.

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Meet Some of the Team

Bt2kgzo4tusuktghknfw brian rothenberg 0019rt cropped Brian Rothenberg VP Growth & Acquisition Marketing
Kshenk Kimberly Shenk Senior Manager, Business Analytics & Data Science
Optimized David Scott Creative Director
1cad095 %281%29 Simon Willison Director of Architecture

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