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Account ManagerAmsterdam, North Holland, Netherlands

Account Manager

Full-time | Amsterdam | North Holland | Netherlands

THE CHALLENGE

Eventbrite is bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. With the recent acquisition of Ticketscript, we are on our way to become the global marketplace for events. You can make a difference. As an Account Manager, you are responsible for the relationships with and retention of contracts for our clients.  You’ll develop relationships with our existing clients, ensure their ongoing success on Eventbrite’s platform, and be the primary contact for renewal negotiations.  Account Managers must be advocates for our customers, adept problem solvers, and skillful relationship managers in order to ensure that we are driving the worlds premier experiences for our customers and building long lasting partnerships.


THE TEAM

What makes Account Management at Eventbrite so exciting? You’ll be working with event organizers who manage everything from music festivals to concert venues to complicated registrations for mud runs, beer festivals, conferences, and much more. Our horizontal platform means no one conversation with a client is the same. There is no script, no one-size-fits-all solution. You will draw from a wide variety of tools, and extensive product offerings. The team works together cross-functionally to create exceptional experiences for our valued partners, and ensure the longevity of our most valuable partnerships.We’re consultative experts, and we train and invest in our smart and goal-oriented team to grow their careers here at Eventbrite.


THE ROLE

As an Account Manager you will play a critical role supporting the success Eventbrite's high profile events.  Specifically, we are looking for someone with Account Management experience in the technology industry.  We are looking for someone to bring their experience in the Account Management space to be a strategic business partner for our Organizers in the dutch market.  Working cross-functionally with other Eventbrite internal teams, you will provide strategic support to Eventbrite’s customers.  You'll partner during the implementation of the Eventbrite product, and you will manage ongoing communication with Eventbrite's most complex accounts.  Building high-level relationships focused on service and engagement, Account Managers are valued partners in ensuring the long-term success of Eventbrite’s customers.

YOU WILL

  • Use your experience in the Ticketing and Events industry to be a strategic business partner for our largest Organizers, helping their events be successful on our platform
  • Drive successful experiences for our customers with an emphasis on strategic planning, engagement implementation, feature adoption, and meaningful measurement
  • Build and maintain valued relationships with customers to ultimately drive client revenue and ensure retention
  • Leverage knowledge of the Eventbrite platform and industry best practices to provide excellent consultative support
  • Work cross functionally with our Field Operations, Marketing, and Customer Support teams to manage tactical and on-site needs for organizer events
  • Articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins
  • Manage all renewal, contract re-negotiation, and upsell opportunities for customers

THE SKILL SET

  • 2+ years experience in Client Success Management and/or Account Management
  • Native Dutch speaker, fluent in English
  • Experience managing customer relationships and contract renewals with a SaaS product
  • Demonstrated ability in driving customer retention and fostering meaningful client engagements
  • Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
  • A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organization
  • An analytical and results focused mindset, coupled with a creative make-it-happen spirit
  • Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)

BONUS POINTS

  • Google Analytics / Facebook conversion & SEO
  • Experience in the ticketing and or event industry

ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.  

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