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Account Manager

London, England, United Kingdom

Account Manager

Full-time | London | England | United Kingdom

THE CHALLENGE

Eventbrite is disrupting a huge industry in desperate need of a shakeup.  As Account Manager, you are responsible for the relationships with and retention of contracts for our largest creators.  You’ll develop relationships with our existing top tier clients, ensure their ongoing success on Eventbrite’s platform, and be the primary contact for renewal negotiations.  


What makes Account Management at Eventbrite so exciting? We work with event creators who manage everything from music festivals to concert venues to complicated registrations for mud runs, beer festivals, and much more. Our horizontal platform means no one conversation with a client is the same. There is no script, no one-size-fits-all solution. We’re consultative experts, and we train and invest in our smart and goal-oriented team to grow their careers here at Eventbrite. 


THE TEAM

Eventbrite is seeking an Account Manager to join its client retention focused team based in London. We are a dynamic, fast growing company and are looking for someone to accelerate growth internationally.  The Account Management team is responsible for retaining and growing strategic business partnerships with our top tier clients.


THE ROLE

As an Account Manager you will play a critical role supporting the success of some of Eventbrite's highest profile events. Specifically we are looking for someone with Account Management experience in the technology industry, who can act as a strategic business partner for our largest creators in the UK market.  Working cross-functionally with other Eventbrite internal teams, you will provide strategic support to Eventbrite’s customers. Building high-level relationships focused on service and engagement, the Account Management team are valued partners in ensuring the long-term success of Eventbrite’s customers.


YOU WILL

  • Be a strategic business partner for our largest creators, helping their events be successful on our platform
  • Drive successful experiences for our customers with an emphasis on strategic planning, engagement, implementation, feature adoption, and meaningful measurement
  • Build and maintain valued relationships with customers to ultimately drive client revenue and ensure retention
  • Leverage knowledge of the Eventbrite platform and industry best practices to provide excellent consultative support
  • Work cross functionally with our Onsite, Marketing, and Customer Support teams to manage tactical and on-site needs for organiser events
  • Articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins
  • Manage all renewal, contract re-negotiation, and up-sell opportunities for customers
  • Actively help tell the Eventbrite story through thought leadership contributions, including case studies, client success stories, and other marketing materials

THE SKILL SET

  • Experience in Client Success Management and/or Account Management
  • Experience managing customer relationships and contract renewals
  • Demonstrated ability in driving customer retention and fostering meaningful client engagements
  • Strong organisation skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
  • A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organisation
  • An analytical and results focused mindset, coupled with a creative make-it-happen spirit
  • Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)

BONUS POINTS

  • Active Eventbrite user with a passion for live events
  • Experience working in the events / ticketing industry
  • Experience with Tableau

ABOUT EVENTBRITE

Eventbrite is a global ticketing service that allows anyone to create, share and find live experiences of all kinds. Since their founding in 2006, Eventbrite’s robust self-service platform has helped event organisers process $3.5 billion in gross ticket sales. With millions of events on the platform, Eventbrite hosts a vibrant community of event attendees looking to discover a variety of live experiences from small photography and yoga classes to large concerts and festivals with tens of thousands of attendees. Named one of Fast Company's Most Innovative Companies of 2016, Eventbrite has eight offices around the world, and is headquartered in San Francisco, California.  


Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Please read our Applicant Privacy Notice to understand how we process your personal information when you apply for a job with us.

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