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Chargeback Specialist

Cork, Ireland

Chargeback Specialist

Full-time | Cork | Ireland

THE CHALLENGE

There’s no denying it: all online marketplaces can provide opportunities for fraudsters and malicious actors, as well as opportunities for misuse and technical errors. Eventbrite is growing at a massive rate, and the Risk Analytics team is responsible for keeping losses low. Last year we processed over $3.5B in transactions and over 60M paid tickets, that’s a huge exposure, and we’re charged with keeping it secure.


THE TEAM

The Risk Analytics team is a small group with diverse backgrounds. We are analysts, operations specialists, data scientists and engineers, with different quantitative and qualitative analytical skills. Our varied experiences help us look at the same problems sets in different ways to extract real insight. Our job is to protect our customers and Eventbrite from fraud and malicious acts, while ensuring our technology and process is seamless and delightful. 


THE ROLE

We’re looking for an analytical thinker with basic payment processing knowledge and an interest in the domain of risk and fraud to join our cross-functional team. This role is cross-functional and will afford opportunities to work with both internal and external stakeholders as well as perform research and develop domain expertise in the area of chargebacks and disputes. Internally, you will work with our Finance, Risk, Sales, and the Trust & Safety teams to increase our win rates while also providing timely support to customer facing teams. Externally, you will work closely with our payment processors and credit card networks to enhance our chargeback operations, stay abreast of trends in the industry, and ultimately increase our efficiency. 


You will provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed and develop chargeback policies and processes to identify and minimise disputes. You will also investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. In addition you will collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools and solve complex dispute cases by gathering and distilling web, financial, and behavioural data into actionable findings.

THE SKILL SET

  • 2+ years of previous risk operations experience, preferably in the area of transaction fraud or chargebacks
  • Demonstrated decision making skills
  • A self-starter with a strong sense of urgency
  • Ability to spot patterns and formalise complex ideas into a well-defined process
  • Proven strong analytical skills
  • Quick-thinker and fast learner - don’t have fraud or chargeback experience? We’re willing to teach the right person
  • Proactive thinker constantly seeking improvement opportunities
  • Strong interpersonal, verbal, and written communication skills 
  • BA or BSc Degree or higher

BONUS POINTS

  • Active Eventbrite user with a passion for live events
  • Working knowledge of SQL
  • Language skills - fluency in multiple languages

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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About our Cork Office

Eventbrite's Cork office is a listed, 19th century building that used to be home to a national bank. The high ceilings and huge windows create light and space for the busy, growing team and, at every turn, there is something to discover - from the office library to the real-life vault in the basement!

Having started out as a customer services base, the Cork office is now home to a host of different teams and has a distinct energy as Britelings across different functions collaborate and support each other. The kitchen is full of tasty snacks and you can grab lunch in the break-out area which features a specially commissioned piece of art by a local Cork artist.

Yoga classes on the top floor, a herb garden in the kitchen and meeting rooms named after local landmarks add to the culture of the office - one of pride, growth and fun!

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