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Customer Enablement Manager

Melbourne

Customer Enablement Manager

Full-time | Melbourne | Victoria | Australia

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, air guitar competitions, political rallies, fundraisers, gaming competitions— you name it, we power it.


THE TEAM

Eventbrite officially opened our Australia office in March 2014, building on a strong organic business where over a hundred thousand events had been hosted on the platform before boots were on the ground. Our Australian team is focused on continuing growth through brand awareness and marketing and targeting events where our product is a great fit to help organizers be more successful. The team is made up of three primary functions: Business Development, Marketing, and Customer Success. We’re a lean, nimble team, and help each other out as we work towards our shared vision of making Eventbrite a household name when it comes to live experiences.


THE CHALLENGE

In the near future, the majority of Eventbrite’s business will come from outside of the United States. The company is currently in a phase of strong international growth, with offices in 11 countries and having powered events in over 180 countries. In Australia, we have ambitious growth plans for the ANZ market, with the potential to enter the greater AsiaPac region. We’re looking for scrappy and fearless team members to be part of this growth story.


THE ROLE

As a Customer Enablement Manager (CEM) sitting within the Customer Success function, you will work with a diverse group of customers to drive a deep understanding of the goals for their business, and engage them with our platform in a way that will ensure success. You will champion our customers, and arm them with the knowledge, tools, and training they need to be successful, as well as articulating the value that Eventbrite provides to their business.


As the liaison between Eventbrite and our most important customers, CEMs must be relentless advocates for our customers; adept problem solvers, and skillful relationship managers. We are responsible for delivering amazing experiences for our varied and valued customers and driving lasting success for our partners.


We’re looking for a natural relationship builder who can manage both day-to-day conversations as well as high-level strategic discussions focused around driving revenue for both our users and Eventbrite. Through effective on-boarding, our CEMs enable our high-value customers to utilise all features of our platform; empowering them to manage all aspects of their event and ticketing via our self service interface.

YOU WILL

  • Assist our valued customer base with on-boarding and platform implementation in an operationally efficient manner
  • Provide specialized training for new customers with a focus on engagement, success, and delivery on strategic business goals
  • Maintain deep understanding of the Eventbrite product to support ongoing customer needs and complex platform implementations
  • Build and maintain valued relationships with customers to ultimately drive client revenue and ensure retention
  • Ensure our organizers love using Eventbrite by proactively offering advice on industry best practices and event solution success stories
  • Be an actively engaged and excited contributor in a dynamic and growing team

THE SKILLSET

  • Prior experience in an Account Management or similar role, managing customer relationships. Ideally in a SaaS business
  • Prior experience and exposure to event management, operations and/or planning
  • Experience managing customer relationships end-to-end
  • Strong organizational skills and superb capabilities in managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
  • Tech savvy with an ability and desire to dig in and learn our product at lightening speed
  • An analytical and results focused mindset, coupled with a creative make-it-happen spirit
  • Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
  • Strong interpersonal skills, and a proven track record of working cross functionally to resolve customer issues
  • A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks -- we’re often all hands on deck!

BONUS POINTS

  • Have used (and loved) Eventbrite as an organizer, attendee or both!

What's in it for you?

  • Competitive salary commensurate with experience
  • Generous benefits include transportation stipend, wellness reimbursement, free snacks and bi-weekly team lunch and an awesome working environment with an amazing team!

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Keep in Touch

Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you. 

We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.

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Thank you! We'll be in touch.

Welcome to the Briteside

Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.

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Meet Some of the Team

Bt2kgzo4tusuktghknfw brian rothenberg 0019rt cropped Brian Rothenberg VP Growth & Acquisition Marketing
Kshenk Kimberly Shenk Senior Manager, Business Analytics & Data Science
Optimized David Scott Creative Director
1cad095 %281%29 Simon Willison Director of Architecture

Read More

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