Full-time | Melbourne | Victoria | Australia
Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, air guitar competitions, political rallies, fundraisers, gaming competitions— you name it, we power it.
Eventbrite officially opened our Australia office in March 2014, building on a strong organic business where over a hundred thousand events had been hosted on the platform before boots were on the ground. Our Australian team is focused on continuing growth through brand awareness and marketing and targeting events where our product is a great fit to help organizers be more successful. The team is made up of three primary functions: Business Development, Marketing, and Customer Success. We’re a lean, nimble team, and help each other out as we work towards our shared vision of making Eventbrite a household name when it comes to live experiences.
In the near future, the majority of Eventbrite’s business will come from outside of the United States. The company is currently in a phase of strong international growth, with offices in 11 countries and having powered events in over 180 countries. In Australia, we have ambitious growth plans for the ANZ market, with the potential to enter the greater AsiaPac region. We’re looking for scrappy and fearless team members to be part of this growth story.
As a Customer Enablement Manager (CEM) sitting within the Customer Success function, you will work with a diverse group of customers to drive a deep understanding of the goals for their business, and engage them with our platform in a way that will ensure success. You will champion our customers, and arm them with the knowledge, tools, and training they need to be successful, as well as articulating the value that Eventbrite provides to their business.
As the liaison between Eventbrite and our most important customers, CEMs must be relentless advocates for our customers; adept problem solvers, and skillful relationship managers. We are responsible for delivering amazing experiences for our varied and valued customers and driving lasting success for our partners.
We’re looking for a natural relationship builder who can manage both day-to-day conversations as well as high-level strategic discussions focused around driving revenue for both our users and Eventbrite. Through effective on-boarding, our CEMs enable our high-value customers to utilise all features of our platform; empowering them to manage all aspects of their event and ticketing via our self service interface.
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Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you.
We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.
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Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.