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Customer Experience Representative - Contractor

Nashville, Tennessee, United States

Customer Experience Representative - Contractor

Contractor | Nashville | Tennessee | United States

THE CHALLENGE

We are building a world-class support organization comprised of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop, our team of dedicated customer experience representatives is responsible for providing assistance and resources to a growing market of organizers and consumers. For this contract position through TargetCW, we’re looking for start-up oriented candidates to bring their excellent communication and creative issue resolution skills to the team. With music festivals, mud runs, conferences, and many more live events being ticketed through Eventbrite, our platform means no one conversation is the same. There is no script, no one-size-fits-all solution.


THE TEAM

Customer Experience is critical to the success of Eventbrite. Our global support team spans San Francisco, Nashville, Mendoza, Cork, and Melbourne. We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our customers have a consistently great experiences with Eventbrite. No matter what the channel (self-service, email, phone, chat or in-person), we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale.  Meet some of the Customer Experience team.


THE ROLE

As a contractor for Eventbrite employed by TargetCW, you will interface with our wonderful consumers through phone and email, working through various questions, and bridging the gap between consumer and organizer.  Your mastery of the Eventbrite platform will be invaluable as you guide our customers in recognizing charges, requesting refunds, resending confirmations and ensuring they have the best possible experience at their event.  Ultimately, your goal will be to delight our customers and help make their experience with Eventbrite a smooth one that leaves them smiling.

THE SKILL SET

  • Excellent written and oral communication skills
  • Demonstrated aptitude and love for providing exceptional customer experiences
  • A proactive, make-it-happen attitude, with an appreciation for friendly competition
  • Receptiveness to feedback and coaching with a desire to continuously improve
  • A natural enthusiasm for resolving problems in an ever-evolving environment
  • Resilience and focus to provide support to dozens of contacts per day with a smile
  • Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others

BONUS POINTS

  • An infectiously upbeat attitude and great sense of humor
  • Experience in a fast-paced startup environment
  • Avid Eventbrite user with a passion for live events

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform that provides creators of all shapes and sizes with tools and resources to seamlessly plan, promote, and produce live experiences around the world. Eventbrite’s powerful platform, which can be accessed online or via mobile apps, scales from basic registration and ticketing to a fully featured event management platform. Eventbrite was founded by Julia Hartz, Kevin Hartz, and Renaud Visage and launched operations in 2006. The company has more than 1,000 employees in 14 offices around the world. Meet some of the team.  


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