Full-time | Nashville | Tennessee | United States
Eventbrite is the world’s largest self-service ticketing platform. We build the technology to allow anyone to create, share, find, and attend events that fuel their passions and enrich their lives. Music festivals, marathons, conferences, hackathons, air guitar competitions, fairs, fundraisers, gaming competitions - you name it, we power it. Our mission? To bring the world together through live experiences.
As the Eventbrite platform continues to develop and grow, we continue to build on our team of dedicated customer experience experts who are responsible for providing service and support to our growing market of music & live event customers.
From music festivals to jazz clubs, from concert halls to nightclubs, we are ticketing live music events for more than 2,000 of North America and Canada’s top music promoters and venues. We’re consultative customer experience experts, and we train and invest in our smart and savvy team to help them build successful careers here at Eventbrite.
The Music Business team at Eventbrite is delivering a market-defining solution for independent venues, promoters and festivals and our Customer Experience team is critical to the success of the business, and our event organizers. We troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring attendees have consistently great experiences with Eventbrite. No matter what the channel (self-service, email, phone, or chat) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful.
Joining our team means doing what you love - helping people. Through phone, email and chat, you will be interfacing with ticket buyers, helping them working through various questions and enquiries. No request is the same- from helping an attendee to purchase a ticket, to identifying a venue’s accessibility policy, from researching meet-and-greet details, to helping with refund or exchange requests- this role will keep energized. Ultimately, your goal will be to guide and support our music and live event ticket buyers and send them away with a smile.
Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.
IS THIS ROLE NOT AN EXACT FIT?
Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.
FLSA Status: Non Exempt
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Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.