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Customer Experience Representative - TemporaryNashville, Tennessee, United States

Customer Experience Representative - Temporary

Contractor | Nashville | Tennessee | United States

THE CHALLENGE

We are building a world-class support organization comprised of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop, our team of dedicated attendee specialists is responsible for providing assistance and resources to a growing market of consumers. We’re looking for start-up oriented candidates to bring their excellent communication and creative issue resolution skills to the team. With music festivals, mud runs, conferences, and many more live events being ticketed through Eventbrite, our platform means no one conversation is the same. There is no script, no one-size-fits-all solution. We’re consultative customer experience experts, and we train and invest in our smart and savvy team to help them build successful careers here at Eventbrite.


THE TEAM

Customer Experience is critical to the success of Eventbrite. Our global support team spans San Francisco, Nashville, Mendoza, and Cork. We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our consumers have a consistently great experiences with Eventbrite, and measure it by maintaining a best-in-class Net Promoter Score. No matter what the channel (self-service, email, phone, chat or in-person) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale. Meet some of the Customer Experience team.


THE ROLE

Joining our team means doing what you love- helping people. In this temporary position, through phone and email, you will be interfacing with our wonderful consumers, and working through various questions, and bridging the gap between consumer and organizer.  Your mastery of the Eventbrite platform will be invaluable as you guide our customers in recognizing charges, requesting refunds, resending confirmations and ensuring they have the best possible experience at their event.  Ultimately, your goal will be to delight our customers and help make their experience with Eventbrite a smooth one that leaves them smiling.


THE SKILL SET

  • Excellent written and oral communication skills
  • A proactive, make-it-happen attitude
  • Receptiveness to feedback and coaching with a desire to continuously improve
  • Demonstrated aptitude and love for providing exceptional customer experiences
  • A natural enthusiasm for resolving problems in an ever-evolving environment
  • Resilience and focus to provide support to dozens of contacts per day with a smile
  • Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others
  • Above the line thinking - taking responsibility, being accountable, supporting and encouraging your teammates and delivering solutions

BONUS POINTS

  • An infectiously upbeat attitude and great sense of humor
  • Experience in a fast-paced startup environment
  • Avid Eventbrite user with a passion for live events

ABOUT EVENTBRITE

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.  


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


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