Full-time | Mendoza | Mendoza Province | Argentina
Eventbrite es la plataforma más grande de ventas de entradas del mundo. Nosotros construimos una tecnología que permita a cualquier persona crear, compartir, encontrar y asistir a los eventos que le apasionan y enriquecen sus vidas. Eventos como recitales, maratones, conferencias, hackathons, clases de cocina, en fin cualquier evento. ¿Nuestra misión? Unir el mundo a través de experiencias en vivo.
Estamos construyendo un equipo global de Customer Experience y por eso buscamos representantes para el contacto con nuestros usuarios. Personas que sean apasionadas y se esmeren por brindar un servicio excepcional. Nuestro equipo es divertido, dedicado, trabajador y sobre todo fanático de nuestros clientes. Si estas son características tuyas, queremos que seas parte del equipo que estamos formando.
Esta búsqueda es para nuestro equipo de Customer Experience localizado en nuestras oficina en Mendoza, Argentina.
Eventbrite is the world’s largest self-service ticketing platform. We build technology to allow anyone to create, share, find and attend events that fuel their passions and enrich their lives. Music festivals, marathons, conferences, hackathons, air guitar competitions, political rallies, fundraisers, gaming competitions - you name it, we power it. Our mission? To bring the world together through live experiences.
Over the past 11 years, Eventbrite has been building technology solutions to power live experiences all over the globe. Since 2015, Eventbrite (LatAm) has been growing its footprint with event organizers across Latin America, and we have built the foundation for scalable success.
As part of that scalable success, we are building a world-class support organisation comprised of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop and our LatAm footprint continues to grow, our team of dedicated product experts is responsible for providing education and resources to a growing market of customers (both organisers and attendees). We’re looking for candidates to bring their excellent communication and creative issue resolution skills to the team.With music festivals, mud runs, conferences, and many more live events being ticketed through Eventbrite, our platform means no one conversation is the same. There is no script, no one-size-fits-all solution. We’re consultative customer experience experts, and we train and invest in our smart and savvy team to help them build successful careers here at Eventbrite.
Customer Experience is critical to the success of Eventbrite. Our global support team currently spans San Francisco, Nashville, Mendoza, and Cork. We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our organisers and consumers have a consistently great experiences with Eventbrite, and measure it by maintaining a best-in-class Net Promoter Score.No matter what the channel (self-service, email, phone, chat or in-person) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale.Meet some of the Customer Experience team.
Joining our team means doing what you love--helping people. Through phone and email, you will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile
Provide world-class service to our event organisers and attendees via phone and email from over 180 countries worldwideBe an expert on Eventbrite features and processes
Own customer issues and escalate to appropriate channels when needed
Provide instruction and tutorials about our service to existing customers
Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!Enjoy a competitive compensation and benefit package
THE SKILL SET
Native / Advanced SpanishDemonstrated aptitude and love for providing exceptional customer serviceA natural enthusiasm for resolving problems in an ever-evolving environment
Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others
Stamina and focus to provide support to dozens of contacts per day with a smile
Professional working proficiency of the English Language
Excellent written and oral communication skills in Portuguese A proactive, make-it-happen attitudeReceptiveness to feedback and coaching with a desire to continuously improve
Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.
IS THIS ROLE NOT AN EXACT FIT?
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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.