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Customer Success Specialist, Eventbrite Boost

Nashville, Tennessee, United States

Customer Success Specialist, Eventbrite Boost

  • Nashville, Tennessee, United States
  • Full-time

THE CHALLENGE

At Eventbrite, our mission is to empower people through live experiences. Whether through attending your favorite concert or hosting a conference, events can be transformative. They can also be pretty complicated. As a product for anyone in the world, it shouldn’t be. Eventbrite is looking for a Customer Success Specialist to work on the Eventbrite Boost team to help drive feature adoption and user activation. This initiative is key to the success of our event creators to promote their events successfully and give them confidence in spending their time and money in the right ways.


THE TEAM

Join our small but fast growing team in shaping the future of social marketing. If helping people is your passion we would love to talk to you. Thousands of customers rely on our platform to build and grow their businesses online. Our goal is to build relationships based on trust which result in happy long term customers. 

Eventbrite Boost’s Customer Success team has developed a unique teaching approach that includes educating customers on:

The challenges their business, and other similar businesses, are currently facing as a result of external changes.

The current strategies that similar businesses are using to overcome those challenges.

How Eventbrite Boost’s feature set allows them to execute those strategies in a way that defeats those challenges. 


THE ROLE

All members of the Customer Success team on Eventbrite Boost are ultimately responsible for:

- Understanding the current challenges that our customers face irrespective of the Eventbrite Boost platform (e.g. organic reach is going down, social advertising is becoming competitive, budgets are still limited but expectations for marketing performance are higher than ever.)

- Educating customers on why they need to be using particular strategies (e.g. conversion tracking, a/b testing, budget optimization) in order to overcome challenges.

- Educating customers on how to use Eventbrite Boost to execute those strategies.


A typical day involves:

- Being an active member of a team that provides support via live chat, email, phone and one-on-one screen share sessions to help introduce people to our product.

- Guiding pilots & existing customers in renewing their subscriptions.

- Educating potential customers on why they should subscribe to a paid plan.

- Troubleshooting, investigating, and informing our team on important issues that could be affecting customers.

- Building a community of support by sharing knowledge and helping team members around the world.


THE SKILL SET

  • Patience, grace, and a sense of humor.
  • Excellent writing and communication skills, with a knack for taking technical language and making it understandable.
  • Being comfortable with communicating and helping users.
  • Passion for solving tough problems and proposing elegant solutions.
  • An ability to learn and adapt so that you can help teach others.
  • A Bachelor’s Degree
  • Our team values autonomy, creativity, and ambition. We want you to own what you build. We want to help you in fueling your passion, learning from challenges, and honing your skills.

BONUS POINTS

  • Working knowledge of how social marketing works on Facebook & Instagram is a plus but a keen interest to learn more on it is key.
  • Active Eventbrite or ToneDen user with a passion for live events
  • Past experience in a customer support or sales role
  • Past experience in the entertainment industry

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.

In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.


We care about your mental health and wellbeing

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture

We offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.


We are currently working on becoming compliant with the new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado



ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.



Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

 Applicant Privacy Notice



Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis. 

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