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Developer Enablement Manager

Vancouver, British Columbia, Canada

Developer Enablement Manager

Full-time | Vancouver | British Columbia | Canada

THE CHALLENGE

Eventbrite is the world’s largest self-service event technology platform, and our platform strategy is core to how we operate. Our open platform, Eventbrite App Marketplace and Distribution Partner Programs have resulted in thousands of event creators, partner companies, and other third party developers leveraging our API to drive their businesses. We’ve recently shifted our focus from availability to quality at scale, with the goal of ensuring that our external developers are able to drive consistent value from the Eventbrite platform, building our reputation asthetechnology ecosystem for live events.


THE TEAM

The Partnerships & Developer Enablement team operates at the intersection of Strategic Partnerships and Developer Platform. We leverage our external development platform to extend the value of our product, help our creators be more successful, and ultimately create and reinforce Eventbrite’s differentiation. We are a small team with a large remit and outsized impact on the company’s results. Working with a wide array of partners, clients, and other third party developers, we are the face of Eventbrite to anyone building on top of our API and platform capabilities.  


THE ROLE

In this role, you’ll be a crucial owner and advocate for how we enable high quality external development experience at scale. You’ll shape our strategy for enabling this community; drive execution of proactive developer-facing communications, content, and API documentation; and build and manage a thriving developer forum. You’ll be a subject matter expert on our API and partner closely with our Developer Platform Product team, Integrations Engineers, and API Support to put your content in the hands of developers when and where they need it most.

YOU WILL

  • Craft and maintain resources for developers such as documentation, code samples, how-to guides and blogs for a highly technical, global audience
  • Create and distribute recurring communications and one-off outreach to developers that highlight best practices, upcoming changes, and new and existing platform functionality
  • Develop and execute a strategy for providing support for developers in Eventbrite’s developer forum
  • Collaborate with Product and Integrations Engineering teams to rigorously test newly submitted partner integrations
  • Assist the API Support team in resolving 1:1 support questions when needed
  • Develop technical and business understanding of a wide range of integration use cases, ranging from marketing to reporting, such that you can offer best-practices and guidance to the developer community on how to architect solutions for users
  • Be the voice of the developer internally when collaborating with Eventbrite product and engineering teams to help prioritize bugs and feature requests

THE SKILL SET

  • Bachelor’s Degree in Computer Science or a related field, or 1-2 years of relevant work experience
  • Coding experience in contemporary languages and environments – such as JavaScript, PHP, Objective-C, Java, .NET, Python, Ruby 
  • Comfortable creating code samples across languages and debugging developer issues
  • Experience presenting to technical audiences, blogging, writing technical documentation, and/or developer outreach
  • Exceptional written and oral communication skills, with experience writing technical content and explaining technical concepts
  • Deep empathy for developers and customers, with a passion for enabling and advocating for developer success
  • Creative, energetic self-starter with strong strategic intuition and excellent project management skills

BONUS POINTS

  • Familiarity with Eventbrite’s APIs
  • Experience working in a customer-facing role
  • A history of participating in developer communities
  • Experience as an event creator, producer, or support staff
  • Passion for attending live events

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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