COVID-19 Update:We are committed to protecting the health and safety of our current Britelings and those considering a career at Eventbrite. All of our employees are currently in a remote work environment and we will continue to adapt as we closely monitor COVID-19.

People, Person, Cafe, Restaurant, Chair, Furniture, Brick, Buffet, Cafeteria, Sitting, Railing, Handrail, Banister, Couch

Director, Business Operations Nashville or Remote!

Nashville, Tennessee, United States

Director, Business Operations Nashville or Remote!

  • Nashville, Tennessee, United States
  • Full-time

THE ROLE


The Director, Business Operations is a driver of day to day operational execution and growth. They partner with the executive leader of the Sales and Services function along with other leaders across the organization to identify, analyze, prioritize and execute on opportunities for optimization, innovation and growth. As a member of the Sales and Services leadership team the primary focus of this role is across customer acquisition, servicing and retention. You’ll lead a team that is constantly hunting for opportunities across the business and tenaciously driving for excellence, efficiency and impact.

YOU WILL

  • Draw insights from rigorous analyses, develop informed recommendations, and then drive implementation on the most critical opportunities and challenges at Eventbrite. Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution for growth
  • Apply thought leadership, analytical skills and business judgment to help senior leadership define strategic priorities, deliver operational excellence and foster innovation and growth
  • Lead complex strategic and operational projects with cross-functional partners; drive to implementation and delivery of results. Projects span strategic, long term to near-term optimization
  • Create and run structured processes for strategic planning, business reviews, and prioritization. Own key business operating rhythms that drive performance and accountability
  • Set targets across financial and operational metrics. Drive the definition, measurement and tracking of key business activities and goals. Unpack functional performance and metrics and identify areas for improvement. Own sales operations, delivering sales targets and compensation plans
  • Lead process improvement initiatives to constantly identify and execute on opportunities for efficiency, productivity and profitability
  • Be a credible and reliable C-level advisor; drive decision-making with our senior executives; prepare and deliver materials and analyses to support those decisions.

THE SKILL SET

  • Clear thinking and analytical: Digs in and problem solves. Can connect the dots through integrative thinking to condense complexity into operational clarity. Strong financial acumen and technical analysis skills
  • Knows how to balance strategy and execution: Willing to roll up sleeves and get scrappy to get things done - knows how to get wins, build momentum and balance executing on “no regrets” actions with longer-term strategic progress
  • Learns fast: Relies on their ability to problem solve and drive results. Moves quickly, is adaptable and thrives in ambiguity
  • Proven people leader: A track record of building strong teams
  • Strong influencing and communication skills: Demonstrates the ability to collaborate effectively across multiple teams to garner support and achieve outsized impact
  • An executor: Strong project management and organization skills. Experience with process improvement methodologies such as six sigma
  • Experienced: Prior experience in management consulting or investment banking

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.

In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.


We care about your mental health and wellbeing

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture

We offer unlimited access to courses in Udemy, language exchange programs, internal training, wildtalks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.



ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.



Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

 Applicant Privacy Notice



Apply Now

Alert me about jobs like this

Not You?

Please complete your application on the next screen

Recommended Jobs

IT Infrastructure Engineer

8ae5f517-8563-4844-b589-d04f46c8033e London England United Kingdom London, England, United Kingdom IT IT
THE CHALLENGEEventbrite is building the global platform for live experiences, and part of that mission relies on a foundation of top-notch IT infrastructure and tools. As part of the IT Infrastructure team, you will contribute to supporting and bu...

Senior Product Manager, Creator

4273d880-1441-4511-ac25-da140b95d2b3 San Francisco California United States San Francisco, California, United States Product Product
THE CHALLENGEEventbrite has built its business on empowering event creators with solutions to enable their success.In the process, we have touched millions of event creators and consumers, helping them get together, explore their interests, and pu...

Customer Experience Representative

9237e618-a096-43dc-958f-67e9e4ff9b39 Nashville Tennessee United States Nashville, Tennessee, United States Customer Experience Customer Experience
THE CHALLENGEWe are building a world-class support organization comprised of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop, our team of dedicated customer experience representatives...

Apply Now

Alert me about jobs like this

Not You?

Please complete your application on the next screen

People, Person, Ping Pong, Sport, Sports, Electronics, LCD Screen, Monitor, Screen
People, Person, Conference Room, Indoors, Meeting Room, Room, Restaurant, Meal, Food, Cafeteria, Buffet, Screen, Electronics
People, Person, Conference Room, Indoors, Meeting Room, Room, Computer, Electronics, Laptop, Furniture, Table, Desk, Pc, LCD Screen, Screen