Director, GTM Business Systems (RevOps)

Strong preference for individuals residing in:

Austin, TX

Charlotte, NC

Nashville, TN

Atlanta, GA

THE ROLE

The Director, GTM Business Systems is a key leader of the Customer team. We’re looking for a strategic, results-driven people leader with hands-on developer/architect experience to create a tech stack strategy that thoughtfully combines solving for business needs with best-in-class system capabilities and industry best practices. 

THE TEAM

The mission of the Go-to-market (GTM) Business Systems team is to optimize how internal teams use technology to automate processes and to unlock actionable data through the technology stack that supports Eventbrite’s GTM teams (sales, marketing, and customer success). You’ll lead a lean team of high-performing system managers, administrators, and developers to ensure that we build and execute a systems roadmap that enables us to scale our GTM and support strategies. 

YOU WILL

• Design, execute and evolve the strategy to develop and maintain the core systems our go-to-market teams use every day such as Salesforce, Hubspot, Genesys, Gainsight, Gong, and Zoominfo
• Partner with senior business stakeholders to develop a strategic systems roadmap for current and long-term needs, driving architecture-level decisions and ensuring applications are aligned with business needs and effectively scale
• Provide leadership, technical direction, and mentoring to maintain a high-performing, highly engaged team
• Manage software vendor relationships and define process related to the evaluation and selection process of third-party systems/applications
• Lead continuous analysis and improvement of tech stack features, utilization, releases, best practices, and return on investments that align with the company & functional vision and strategy 

THE SKILLSET

• 7+ years relevant experience (Salesforce developer, revenue operations, system architect, or business systems)
• 2+ years of direct people management experience, leading business systems or revenue operations teams  
• 2+ years of hands-on Salesforce developer/architect experience
• Proven track record of owning, implementing, and architecting sales and customer support technologies, including driving vendor selection and contract negotiation
• Knows how to balance strategy and execution: Willing to roll up sleeves and get scrappy to get things done - knows how to get wins, build momentum and balance executing on “no regrets” actions with longer-term strategic progress
• Learns fast: Relies on their ability to problem solve and drive results. Moves quickly, is adaptable and thrives in ambiguity
• Proven people leader: A track record of building strong teams
• Strong influencing and communication skills: Demonstrates the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 

We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  

We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 

Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.

Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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