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Director of IT

Remote, United States

Director of IT

  • Remote, United States
  • Full-time

THE CHALLENGE

Eventbrite is building the global platform for live experiences, and part of that mission relies on a foundation of top-notch IT infrastructure and tools. We are looking for a seasoned leader for a brilliant team of IT professionals providing the corporate technology backbone for 800+ Britelings across 8 countries. This is an amazing opportunity to lead, grow, and further refine IT service delivery during an exciting time of growth. 


THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to internally, is responsible for overseeing all internal corporate technology. This is a tight-knit, supportive, community-oriented, collaborative, and innovative team built around three key principles: Security, End User Experience, and Efficiency through Automation. From SaaS and network, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings. We are a diverse, global, forward-thinking group and are looking for that special someone to join us and lead this team! 


THE ROLE

As the Director of IT, you will lead the Global IT team and drive world-class IT support and infrastructure to empower 800+ Britelings across 8 countries. Leaning on the three key principles of security, end-user experience, and efficiency through automation, you will propel corporate IT forward into operational excellence and maturity and drive innovation that will support the company as it scales and grows. You are also proactive in fostering a dynamic, collaborative team environment where team members can be their authentic selves, coach and provide feedback, and build strong partnerships across the organization. You have hands-on experience across a wide range of IT areas and aren’t afraid to dive into the details, but you also build trust among your team members and empower them to do their best work.

WHAT YOU'LL DO

  • Set and cast vision for the Global IT team. Drive strategy and organizational design to ensure scalability and effective use of resources
  • Oversee world-class global delivery of IT services across four functional areas:
  • IT Support Engineering - End User Support, Procurement, SLAs, Metrics, Ticketing, User Lifecycle Management, A/V, Facilities Support
  • IT Systems Engineering - SaaS Management, Identity Management, Client Platform Engineering, Automations, Tools,
  • IT SecurityIT Infrastructure Engineering - Networking, Server Infrastructure, AuthenticationIT Project Management
  • Foster and build a supportive culture and dynamic within the IT organization. Coach, mentor, and develop direct and indirect staff. Drive long-term growth plan for members of the Global IT team.
  • Drive technological planning by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
  • Act as a strategic business partner to Engineering, HR, Facilities, SRE, Security, Finance, Revenue Operations, Marketing, Legal, and Sales and ensure alignment of IT initiatives across the company
  • Manage overall operational budget, cost forecasting, and quarterly adjustments. Ensure effective and efficient use of financial resources within IT in partnership with Finance and Accounting
  • Manage global vendor relationships across the entire IT stack in partnership with Procurement, participate in negotiations, contract review, and budget requests
  • Oversee career development of the team, recruiting, hiring, and performance management. Coach and mentor IT engineers and managers.
  • Serve as a resource to IT leaders to ensure excellent communication and collaboration between teams and other functions outside of IT
  • Partner with Global Real Estate and Workplace on office builds to support the future of work
  • Lead and oversee compliance with security programs (SOX, SOC2, PCI), in collaboration with Internal Audit, Security, and GRC (Governance, Risk, and Compliance) teams
  • Document and maintain operating procedures, best practices, and customer service KPIs. Drive quality and adherence to industry best practices within the team.

THE SKILL SET

  • 10+ years of experience in IT supporting users and infrastructure in distributed locations. 3-5+ years of experience in a management role, preferably as a manager of managers
  • Demonstrated IT expertise across areas of IT Support and IT EngineeringExperience driving strategy, career development, vendor management, and budget
  • Experience with SOX, SOC2, PCI, and other relevant compliance requirements
  • Experience with modern SaaS IT tech stacks for identity management
  • Experience managing hundreds of users in a complex, interconnected SaaS environment across multiple geographic locations
  • Experience driving complex IT projects involving multiple stakeholders from start to finish
  • Experience building effective workplaces in partnership with Facilities
  • A track record for communicating clearly and effectively and building healthy partnerships and relationships internally and externally
  • Fantastic ability to flourish as a part of a team while exhibiting flexibility and a passion for snacks

THE TECH STACK

  • Systems Administration and SaaS Operations (Google Workspace, Okta, LastPass, Duo, Atlassian, etc.), Mac and Windows Platform Management (Jamf Pro, AirWatch), Endpoint Security (Carbon Black), Network (Unifi), AWS Administration and Configuration, Server Administration (Windows Server, Linux), VPN Configuration, Telephony (Contact Center), Scripting (Python, bash, PowerShell), Security, Active Directory/LDAP.

BONUS POINTS

  • Written and verbal proficiency in Spanish language to communicate with teams in Argentina and Spain

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 


We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 


We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  


We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 


Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 


ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


 Applicant Privacy Notice


Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis. 


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