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Director of Product, Payment

Remote, United States

Director of Product, Payment

  • Remote, United States
  • Full-time

We’re looking for an experienced product leader to help us build the world-class payments systems and products that enable Eventbrite’s marketplace. Eventbrite powers millions of transactions for events of all shapes and sizes across 160+ countries, and you will build the user experiences and payment processing, payouts, balances, tax, and transactional systems that make that possible. You will set the strategy and build the future for the financial tools and products that help our event creators grow their businesses and succeed.


WE BELIEVE

  • In our mission to connect the world through live experiences. We aim to delight our creators by offering the best self service solutions for creating events and by offering the best event discovery and ticketing solutions to our attendees.
  • In trying new things and taking smart risks. We believe quality and speed are not a tradeoff but a choice.
  • Diverse teams create superior products. We’re excited to see you hire and develop amazing product managers who bring their authentic self to work and enhance our culture.
  • Customer expectations increase over time. Thinking ahead and staying on top of developments in payments and fintech that we can bring to our customers will help us exceed those expectations.
  • Development is a team game. The best products are greater than the sum of the individuals that build them, and that the tightest partnership between engineering, product management, research, design and data is necessary to succeed. 
  • Eventbrite's mission is taking on a whole new level of impact coming out of the pandemic
  • Everyone is an owner irrespective of their title or role in the company.

YOU HAVE:

  • 7+ years experience in product management including knowledge of payments or fintech.
  • 3+ years leadership experience with a track record of hiring and developing high-performing teams.
  • Proven record of successfully launching and growing payment products (marketplace focus preferred but not required).
  • xperience leading teams in a fast-paced environment driving prioritization across a portfolio of efforts, incorporating new business realities, and incorporating industry advancements along the way, especially around payments and fintech.
  • Ability to inspire, motivate, and lead a cross-functional team.
  • Strong communication skills that enable clear articulation of vision, strategy, and execution.
  • A collaborative approach to guide and deliver impact in those challenging moments of product delivery.
  • A passion for connecting people through live events.

YOU WILL:

  • Manage a group of product managers across all payments related areas of the marketplace.
  • Recruit, hire, and mentor top product managers.
  • Build strong product culture and practices, and lead engineering, design, analytics and product to solve customer problems together. 
  • Define a clear vision for payments at Eventbrite and drive the strategy.
  • Driving measurable impact, and leverage data and customer insight to guide decisions and roadmap.
  • Work with your team to ruthlessly prioritize and execute on a thoughtful portfolio of long and shorter term efforts to deliver the largest impact for our customers and towards our mission.
  • Communicate the payments strategy widely across the organization.
  • Work cross functionally with legal, customer support, trust & safety, finance, and tax.
  • Educate and expand the knowledge of payments and fintech within the team and the company.

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 


We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 


We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  


We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 


Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 


ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


 Applicant Privacy Notice


Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis. 


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