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Director, People Systems & Operations

Remote, United States

Director, People Systems & Operations

  • Remote, United States
  • Full-time

THE CHALLENGE

Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. Our team is the face of Eventbrite, and we’re charged with finding, attracting, and bringing on the best of the best to drive Eventbrite’s growing business and award-winning culture forward. Hiring the best talent globally is no easy feat. However, we have a talented team that has an inspiring story and mission. Our perfect candidate is someone who can connect that vision and story with top-notch talent. We are looking for a Director, People Systems & Operations to lead our People Systems & Operations team and help design and drive our people programs, processes, systems, and tools to ensure scalability and efficiency.


THE TEAM

Eventbrite’s People Systems & Operations team is dedicated to creating and delivering an exceptional Briteling Experience at every stage of the employee lifecycle with efficient and seamless people processes, policies, systems, and programs. We strive to remove barriers and provide the tools needed to help our Britelings develop and thrive. We’ve built a team culture that is unparalleled and we’re committed to elevating our own bar of excellence.


THE ROLE

Reporting to the Global Head of People Operations & Total Rewards you will lead a team that plays an integral part of our larger Briteling Experience. You will partner with other senior managers to establish strategic plans and make final decisions on operational and administrative matters. You will manage the implementation and administration of HR systems, policies, and procedures. You will serve as liaison to internal stakeholders and maintain service level agreements. You will monitor the efficiency, utilization, and effectiveness of the systems and operations team.

YOU WILL

  • Lead and manage a growing team responsible for managing the employee experience throughout the employee lifecycle.
  • Lead the global people operations systems roadmap and self-service strategy to support long-term and service delivery goals, and ensure the highest levels of data management and accuracy for all HR Systems
  • Lead strategic decisions to evaluate, recommend and customize new and existing Workday modules
  • Ensure People Systems and Operations is globally compliant and that proper controls are in place
  • Play an instrumental role in helping drive the coordination of global people operations execution across our multiple global offices improve processes and drive requirements for additional improvements to eliminate manual processes
  • Build a metrics-driven organization by leveraging insights, analytics, and dashboards
  • Establish strategic and operational objectives and work plans and delegate to subordinatesEnsure adherence to budgets, work plans, and performance requirements
  • Interact with Senior Leaders on matters concerning several functional areas
  • Analyze situations that require advanced knowledge of organizational objectivesImplement strategic policies when selecting methods and evaluation criteria for obtaining results.

THE SKILLSET

  • Strong working knowledge of Workday including implementation, customization, business process development, reporting, and security
  • Knowledge of HR and global privacy laws, information security, and quality principles
  • 10+ years of progressive experience in HR designing and implementing scalable, high-quality operational HR programs, processes, and systems
  • Ability to influence, engage, and partner closely with appropriate business partners across all levels of the organization in planning, change management, and conflict resolution.

BONUS POINTS

  • Global HR experience
  • Experience implementing impactful HR analytics 

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 


We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 


We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  


We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 


Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 


ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


 Applicant Privacy Notice


Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis. 


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