People, Person, Crowd, Party

Field Operations Manager

Madrid, Community of Madrid, Spain

Field Operations Manager

Full-time | Madrid | Community of Madrid | Spain

THE CHALLENGE

Are you ready to join our industry leading field operations team and take responsibility for the professional delivery of products and services to our favorite clients? We are looking for an event professional and a project management guru to help us to provide the best service in the industry. As event entry management expert you will provide on-site, as well as remote support of our technology at some of the largest events you can imagine.


THE TEAM

The Field Operations team at Eventbrite is responsible for making sure our largest events (think  30,000 music festivals, industry-leading conferences and bespoke brand experience events) go off without a hitch. We build in the desert, train thousands of event workers how to use our products, and make sure that every person who attends an event on our platform gets into the event without a hitch. We are charged with the deployment of thousands of assets to events of all kinds, setting up secure networks, and training their teams to use our technology to make sure lines move smoothly and attendees have a seamless experience. 


THE ROLE

In this role you will be representing our team in the field and in the office as well as during meetings with our high value customers. We expect the delivery of our services to be as creative and innovative as the work that went into building these exceptional products.

 

Reporting to the Supervisor Field Operations Cont. EU  this position requires a proven ability to troubleshoot and resolve technical issues at all levels both on-site and from a remote location, a good understanding of technology systems and event operations experience.


YOU WILL

  • Plan/schedule equipment and onsite personnel for events
  • Set-up and remotely support access control and box office systems
  • Troubleshoot ticket related issues at onsite events
  • Build a network of event coordinators located in major Spain cities
  • Collaborate with the commercial teams on providing exceptional product & services solutions adapted to individual client needs 
  • Provide training on Eventbrite technology and procedures both in the office and on-site
  • Help improve Eventbrite products: report issues and provide feedback on product features

THE SKILL SET

  • 2 years of experience in event management.
  • Full professional proficiency in Spanish and English.
  • Previous experience working with wired and wireless networking tools.
  • Track record of managing high occupancy events or conferences.
  • Solid understanding of web standards and Apple iOS products.
  • Strong organization, communication and collaboration skills.
  • Ability to multitask and perform well under pressure. 
  • Ability to travel frequently.
  • Background in the entertainment industry is a plus.

WHAT TO EXPECT

  • A Company focus on talent development
  • Eventbrite full compensation & Perks plan.
  • Share options (your piece of EB pie!).
  • Health & Wellness Program.
  • Remote work policy (1-2 days a week)
  • Flexible work schedule.
  • Profesional development & training paths.
  • English speaking company.
  • International Career options.
  • A young dynamic team with a ‘let's make it happen’ mentality.
  • Team lunches and team offsites.
  • Lots of fancy snacks, fruits, drinks & happy hours.
  • Free lunch and breakfast every day.
  • A family-friendly environment.



ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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