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Field Operations ManagerNashville, Tennessee, United States

Field Operations Manager

Full-time | Nashville | Tennessee | United States

The Challenge

We’re a small but mighty team who spends the majority of our time on the road supporting our largest customers. As Eventbrite grows rapidly, we’re looking to build our team and scale our ability to provide best in class field operations resources globally.


The Team

The Field Operations team at Eventbrite is responsible for making sure our largest events (think 100,000 person music festivals, mud runs, and international film festivals) go off without a hitch. We build servers in the desert, train thousands of event workers how to use our products, and make sure that every person who attends an event on our platform gets into the event without a hitch. We are charged with the deployment of thousands of assets to events of all kinds, setting up secure networks, and training their teams to use our technology to make sure lines move smoothly and attendees have a seamless experience. Meet some of the Field Operations team and go behind the scenes at some of the events they support. 


The Role

We are looking for a networking ninja and event entry management guru to provide on-site as well as remote support of our technology at some of the largest events you can imagine.  You are going to have to update your frequent flyer status as in this role you will be representing our products and services in the field and on the ground.  We expect the delivery of our services to be as creative and innovative as the work that went into building these industry-leading products.


Reporting to the Supervisor of Field Services North America this position requires a proven ability to networks both on-site, a strong understanding of technology systems and extensive event operations experience.

YOU WILL

  • Build and remotely support portable patron access control systems
  • Provide training on Eventbrite technology and procedures both in the office and on-site
  • Work with account managers to design and support attendee access strategies
  • Coordinate box office planning, support, and operations
  • Work closely with world class Product and Engineering teams to build and maintain industry-leading products
  • Provide on-site coordination of event staff and volunteers

THE SKILL SET

  • 3+ years of experience in event management
  • Previous experience working with wired and wireless networking tools
  • Track record of managing high occupancy events or conferences
  • Solid understanding of web standards and Apple iOS products
  • Strong organization, communication and collaboration skills
  • Ability to multitask and perform well under pressure
  • Ability to travel frequently
  • Background in the entertainment industry is a plus

ABOUT EVENTBRITE

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.


Is this role not an exact fit? Sign up to keep in touch and we’ll let you know when we have new positions on our team.



Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


FLSA Status: Non Exempt

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