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Field Operations Analyst - Events

São Paulo, State of São Paulo, Brazil

Field Operations Analyst - Events

Full-time | São Paulo | State of São Paulo | Brazil

Eventbrite is the world’s largest self-service ticketing platform. We build the technology to allow anyone to create, share, find and attend events that fuel their passions and enrich their lives. Music festivals, marathons, conferences, hackathons, air guitar competitions, political rallies, fundraisers, gaming competitions - you name it, we power it. Our mission? To bring the world together through live experiences.


The Team

The Onsite Team at Eventbrite is responsible for making sure our largest events (think 100,000 person music festivals, mud runs, and international film festivals) go off without a hitch. We build servers in the desert, train thousands of event workers how to use our products, and make sure that every person who attends an event on our platform gets into the event without a hitch. We are charged with the deployment of thousands of assets to events of all kinds, setting up secure networks, and training their teams to use our technology to make sure lines move smoothly and attendees have a seamless experience.


The Challenge:

We’re a small but mighty team who spends the majority of our time on the road supporting our largest customers. As Eventbrite grows rapidly, we’re looking to build our team and scale our ability to provide best in class field operations resources globally.


The Role

We are looking for a focused, technically savvy manager who excels at multitasking and has a passion for event operations.  In this role you will be representing our products and services in the field and on the ground. We expect the delivery of our services to be as creative and innovative as the work that went into building these industry-leading products. Reporting to the Head of Onsite this position requires a proven ability to develop and facilitate our expanding assets program, a strong understanding of technology systems and extensive event operations experience.


Responsibilities:

Build and remotely support portable patron access control systems. Provide training on Eventbrite technology and procedures both in the office and on-site. Work with account managers to assess, monitor, and update client hardware requirements on an event-by-event basis. Work with account managers to design and support attendee access strategies. Ship, track, and confirm the delivery of assets to and from client sites. Coordinate box office planning, support, and operations.  Manage the asset calendar and ensure equipment is being utilized to its best potential. Provide on-site coordination of event staff and volunteers.


Requirements:

3+ years of experience in event management.

Previous experience working with wired and wireless networking tools.

Track record of managing high occupancy events or conferences.

Solid understanding of web standards and Apple iOS products.

Strong organization, communication and collaboration skills.

Ability to multitask and perform well under pressure.

Ability to travel frequently.

Background in the entertainment industry is a plus.


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