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Fraud and Spam Operations Specialist

Cork, Ireland

Fraud and Spam Operations Specialist

Full-time | Cork | Ireland

THE CHALLENGE

There’s no denying it: all online marketplaces can provide opportunities for fraudsters and malicious actors. Our ability to track, record, and combat fraud at scale is a huge part of our competitive advantage. Eventbrite is growing at a massive rate, and our team is keeping up with the volume. Last year we processed over $3.5B in transactions and over 200MM tickets, that’s a huge exposure, and we’re charged with keeping it secure. 


THE TEAM

The Risk team is a small group with diverse backgrounds. We are analysts, operations specialists, data scientists and engineers, with different quantitative and qualitative analytical skills. Our varied experiences help us look at the same problems sets in different ways to extract real insight.


THE ROLE

We’re looking for a born detective to join our cross-functional spam & fraud fighting team. You’ll help review and make decisions on specific cases of suspected fraud, spam and abuse, and contribute to our detection mechanisms. We’ve built machine learning systems that can crunch through large amounts of data and make real time decisions, and great tools that help us parse through and visualise behavioural data, but at the heart of it all is human common sense that comes from expert analysts, data scientists and operational specialists. Your job is to protect our customers and Eventbrite from fraud and malicious acts, while ensuring our technology and process is seamless and delightful. 

YOU WILL

  • Monitor numerous real-time queues and prioritise risky transactions and other abuse for manual review
  • Investigate individual transactions using internal policies and review methodologies to determine if the transaction are fraudulent or not
  • Research spam, fraud and user behaviour to contribute to machine learning models, rules and other detection systems
  • Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools
  • Solve complex problems by gathering and distilling web, financial, and behavioural data into actionable findings
  • Maintain strong domain knowledge of the worlds of spam and fraud including prevention techniques and technologies

THE SKILL SET

  • Requires fluency in Brazilian Portuguese and non-traditional hours, including weekends, non-business hours and holidays
  • Experience in fraud or spam
  • Demonstrated decision making skills
  • Ability to spot patterns and formalise complex ideas into a well-defined process
  • General familiarity with Internet technologies and protocols
  • Proven strong analytical skills
  • Quick-thinker and fast learner - don’t have fraud experience? We’re willing to teach the right person
  • Ability to work well in a highly collaborative team environment
  • Strong interpersonal, verbal, and written communication skills 
  • BA or BSc degree or higher

BONUS POINTS

  • Active Eventbrite user with a passion for live events
  • Working knowledge of SQL, Hive or Tableau 

ABOUT EVENTBRITE

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 


Is this role not an exact fit? Sign up to keep in touch and we’ll let you know when we have new positions in our team.  


Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Please read our Applicant Privacy Notice to understand how we process your personal information when you apply for a job with us.

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