COVID-19 Update:We are committed to protecting the health and safety of our current Britelings and those considering a career at Eventbrite. All of our employees are currently in a remote work environment and we will continue to adapt as we closely monitor COVID-19.

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Fraud Operations Specialist

Nashville, Tennessee, United States

Fraud Operations Specialist

  • Nashville, Tennessee, United States
  • Full-time

THE CHALLENGE

There’s no denying it: all online marketplaces can provide opportunities for fraudsters and malicious actors. Our ability to track, record, and combat fraud at scale is required to serve our creators needs. Eventbrite is growing at a massive rate, and our team is keeping up with the volume. Last year we processed over $5B in transactions and over 190MM tickets, that’s a huge exposure, and we’re charged with keeping it secure. 


THE TEAM

The Fraud & Chargebacks team is a small group with diverse backgrounds. We are a crucial part of the larger PPO team (Policy & Platform Operations) who serves a critical role in allowing our community to experience Eventbrite in a way that fosters trust, safety, diversity, and inclusiveness, while also internally managing certain legal and compliance risks associated with the Eventbrite platform.  We are analysts, operations specialists, data scientists and engineers, with different quantitative and qualitative analytical skills. Our varied experiences help us look at the same problem sets in different ways to extract real insight. We work cross-functionally with teams around the company to solve whatever challenges come our way.


THE ROLE

We’re looking for a born detective to join our fraud & chargeback operations team. You’ll help review and make decisions on specific cases of suspected fraud, spam and abuse, and contribute to our detection mechanisms. We’ve built machine learning systems that can crunch through large amounts of data and make real time decisions, and great tools that help us parse through and visualize behavioral data, but at the heart of it all this is the ability to make the right call at the right time by expert analysts, data scientists and operational specialists. Our job is to protect our customers and Eventbrite from fraud and malicious acts, while ensuring our technology and process is seamless and delightful. 

RESPONSIBILITIES

  • Monitor numerous real-time queues and prioritize risky transactions and other abuse for manual review
  • Investigate individual transactions using internal policies and review methodologies to determine if the transaction are fraudulent or not
  • Research spam, fraud and user behavior to contribute to machine learning models, rules and other detection systems
  • Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools
  • Solve complex problems by gathering and distilling web, financial, and behavioral data into actionable findings
  • Maintain strong domain knowledge of the worlds of spam and fraud including prevention techniques and technologies
  • Dispute and handle chargebacks for our creators, composing strong arguments, evidence and using best practices to ensure the highest win-rates 

THE SKILL SET

  • Demonstrated decision making skills
  • Ability to spot patterns and formalize complex ideas into a well-defined process
  • General familiarity with Internet technologies and protocols to understand how they can be manipulated
  • Proven strength in analysis
  • Quick-thinker, fast learner with a great work ethic. Don’t have fraud experience? We’re willing to teach the right person
  • Ability to work well in a highly collaborative team environment
  • Strong interpersonal, verbal, and written communication skills 
  • BA or BS Degree or higher
  • *Requires a non-traditional schedule, including weekends, non-business hours and holidays

BONUS POINTS

  • Experience in fraud, spam or chargebacks
  • Active Eventbrite user with a passion for live events
  • Working knowledge of SQL, Hive or Tableau 


ABOUT EVENTBRITE

Eventbrite is a the world’s largest self-service ticketing platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Our mission? To bring the world together through live experiences. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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