Full-time | Berlin | Germany
Over the past 10 years, the Eventbrite team has grown from a small but mighty group in San Francisco, CA to a global community of 800+ employees in over 10 countries. A major focus of our strategic plan has been an investment in the large opportunity across continental Europe, and specifically, Germany and Austria.
Our goal is clear. We strive to be the preferred ticketing and event technology platform in Europe. Over the past two years, with a successful acquisition of Ticketscript, strong organic growth and great talent joining, we are poised to seize this opportunity. Our Germany office is at the center of this endeavor and driving outstanding success.
We’re looking for a Head of Account Management who can drive strategy, growth, and operational excellence. This role has a broad remit. You’ll be responsible for leading and coaching a high-performing team responsible for providing everything to do with making sure our customers succeed. From front line support for Eventbrite organisers across the globe, to strategic account management supporting and retaining high value existing customers, through to on-site support and technology management to ensure flawless execution on the day of the event.This role is all about being willing to roll up your sleeves and get your hands dirty to make it happen. You’ll need to set up and manage an operational team, building the processes, infrastructure and talent to ensure our customer needs are met. You’ll act as a point of escalation and decision making. All whilst having the strategic vision to define and execute an integrated customer success strategy and grow our capabilities in the region.
Candidates must have a proven ability to execute, to translate customer needs into a successful strategy, and to coach and mentor a high performing team.
This role reports to the Country Director Germany.
IS THIS ROLE NOT AN EXACT FIT?
Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please complete your application on the next screen
There are currently no jobs matching this criteria
Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.