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Head of Sales EnablementSan Francisco, California, United States

Head of Sales Enablement

Full-time | San Francisco | California | United States

THE CHALLENGE

There are exciting things going on behind the scenes at Eventbrite.  Our product portfolio and international presence continues to grow and expand.  As a result, our business has become more complex and dynamic.


We are searching for a vibrant leader with expertise in both building and leading sales enablement teams to help Eventbrite’s revenue team exceed our targets!  In this role, you will build a global sales enablement and training department supporting both sales and customer success to help us meet our revenue goals.  You will use your operational,  analytical, and training expertise to help us further improve our go to market strategies for Eventbrite products and services.



THE TEAM

The Global sales and customers success team spans across 8 (and growing) countries acquiring and supporting thousands of customers across the globe.  Today we have a small and powerful team supporting key training activities, and this individual will be tasked with building out the broader Global Sales Enablement function.  The Global Sales Enablement team’s primary stakeholders include Heads of Marketing, Head of Sales, Head of Customer Success, and the International General Managers.  Through partnership with these leaders the enablement team converts the strategies of these leaders into a functioning ecosystem and identifies areas for optimization.


YOU WILL

  • Develop, execute, and manage learning strategies to enable our global sales and customer success reps and front-line leaders through a variety of learning channels.
  • Responsible for developing and delivering training and enablement programs to all levels of sales employees (SDR, AE, CS, TL). These include but are not limited to:
  • New Hire and Ongoing training
  • Curriculum development
  • Competency Assessment
  • Certification Programs
  • Building community around sales competency and coaching
  • Global Sales Kickoff
  • Proactively identify key areas for improvement through coaching, training, process, and/or systems
  • Maintain all related systems and processes
  • Continually optimize Sales Enablement best practices as our organization grows
  • Measure and report on the effectiveness of Sales Enablement investments and programs
  • Work cross-functionally with marketing, product and engineering, finance and HR and other internal stakeholders

THE SKILL SET

  • 10+ years of sales enablement, training, and coaching experience
  • Proven global leadership managing a distributed team
  • Sales and/or CS role experience
  • Demonstrated ability in improving sales and customer success team metrics and goals
  • Strong sense of urgency and ability to thrive in a dynamic, fast paced, results oriented environment.
  • Strong analytical & problem solving skills.
  • Ability to liaise with and motivate individuals at all levels of the organization.
  • Bachelor’s degree or comparable experience in a related field.

ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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