Chair, Furniture, Computer, Electronics, LCD Screen, Laptop, Pc

Helpdesk EngineerAmsterdam, North Holland, Netherlands

Helpdesk Engineer

Full-time | Amsterdam | North Holland | Netherlands

THE CHALLENGE

As part of the BriteTech team, you will contribute to our support efforts globally. The primary focus of this position will be to support our European team. You would be an escalation point for our European sites to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group.


THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machine over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!


THE ROLE

You’ll provide day to day support for our Amsterdam and global teams by working closely with all departments to eliminate any technical friction and improve existing internal services. You will also be an escalation point and assist the extended IT group with any large projects or internal infrastructural troubleshooting.


THE TECH STACK

Internal System administration (G Suite, Okta, Salesforce, JIRA, JAMF, etc…), A/V Support (Conference rooms, Event spaces, Google Hangouts), Desktop Management (Mac OS X, Windows), Mobile Device troubleshooting, Telephony (VOIP, WebRTC), Monitoring/alerting, Security, Wireless (support and configuration), Network troubleshooting, Active Directory, VMWare.

THE SKILL SET

  • A bachelor's degree with a 2:1 or higher with/or at least 3 years of experience working in an IT Support function for a rapidly growing company or experience as a professional rodeo clown, whichever is less dangerous and unpredictable.
  • Experience troubleshooting complex IT problems as people pace nervously in front of you, fretting loudly about their impending deadlines and loss of revenue, all while keeping a smile and fixing the problem without breaking a sweat. Singing is also acceptable, as long as you don't have a pitch problem.
  • Experience configuring, maintaining and troubleshooting Mac OS X and Windows desktop and server systems.
  • Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs.
  • The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis.
  • Fluent in Dutch, Proficiency in English, written and spoken.

ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 


Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.  

Apply Now

Not ?

Please complete your application on the next screen

Similar Jobs

There are currently no jobs matching this criteria

Job Alerts

Not ?

Thank you

People like you also viewed 

Consumer Content Marketing Manager - UK & Ireland

London England United Kingdom London, England, United Kingdom Marketing Marketing
THE CHALLENGEEventbrite brings the world together through live experiences, powering millions of events each week. The diverse variety of content on our platform presents a unique opportunity to inspire event attendees through digital content and ...

Product Marketing Manager - UK & Ireland

London England United Kingdom London, England, United Kingdom Marketing Marketing
THE CHALLENGEEventbrite powers hundreds of thousands of events in the UK every year.  As our business evolves it’s critical that the UK customer’s needs are reflected within global product prioritisation - and that our brand positioning reflects t...

PR Manager

Melbourne Victoria Australia Melbourne, Victoria, Australia Marketing Marketing
THE CHALLENGEOur global team is responsible for protecting and propelling the Eventbrite brand around the world. That’s a big deal. We help amplify the stories Eventbrite has to tell and help dig up the best ways to connect audiences with our work...

Corporate FP&A Manager

San Francisco California United States San Francisco, California, United States Finance Finance
THE CHALLENGEThere are exciting things going on behind the scenes at Eventbrite.  Our product portfolio is growing and we are rapidly expanding into new international markets. Given our growth, our business has become more complex and dynamic.  Ou...

Welcome to the Briteside

Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.

People, Person, Blonde, Female, Woman, Classroom, Couch, Furniture
People, Person
Business Card, Paper, Text, Candle
People, Person, Apparel, Clothing
Automobile, Car, Vehicle, Plant, Potted Plant, Building, Office Building