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Helpdesk EngineerNashville, Tennessee, United States

Helpdesk Engineer

Full-time | Nashville | Tennessee | United States

THE CHALLENGE

As part of the BriteTech team, you will contribute to our support efforts globally. The primary focus of this position will be to support our Nashville team. You would be an escalation point for our Nashville site to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group.


THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machine over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!


THE ROLE

You’ll provide day to day support for our Nashville and global teams by working closely with all departments to eliminate any technical friction and improve existing internal services. You will also be an escalation point and assist the extended IT group with any large projects or internal infrastructural troubleshooting.


THE TECH STACK

Internal System administration (G Suite, Okta, Salesforce, JIRA, JAMF, etc…), A/V Support (Conference rooms, Event spaces, Google Hangouts), Desktop Management (Mac OS X, Windows), Mobile Device troubleshooting, Telephony (VOIP, WebRTC), Monitoring/alerting, Security, Wireless (support and configuration), Network troubleshooting, Active Directory, VMWare.





THE SKILL SET:

  • A bachelor's degree and/or at least 3 years of experience working in an IT Support function for a rapidly growing company or experience as a professional rodeo clown, whichever is less dangerous and unpredictable.
  • Experience troubleshooting complex IT problems as people pace nervously in front of you, fretting loudly about their impending deadlines and loss of revenue, all while keeping a smile and fixing the problem without breaking a sweat. Singing is also acceptable, as long as you don't have a pitch problem.
  • Experience configuring, maintaining and troubleshooting Mac OS X and Windows desktop and server systems.
  • Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs.The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis.

ABOUT EVENTBRITE

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.   


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


FLSA Status: Non Exempt


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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