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Information Systems Engineer

Nashville, Tennessee, United States

Information Systems Engineer

Full-time | Nashville | Tennessee | United States

THE CHALLENGE

As part of the BriteTech Systems team, you will contribute to supporting and building our global IT infrastructure. In this position you will administer and maintain on-premise and cloud backend IT systems, help manage thousands of endpoints across the globe, build and enhance tools for our global IT support team, and help automate and integrate everything imaginable.


THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!

 

THE ROLE

As a member of the BriteTech Systems Team, you’ll be a critical cog in keeping our backend IT systems and infrastructure not just up and running, but also thriving and propelling toward a more scalable and efficient future. In this role, you’ll have your hands in a lot of different areas, including but not limited to scaling Mac/Windows/Mobile platform management, administering and improving the management of a large catalog of SaaS services, internal tools and automations, networking, identity management, strengthening our overall security posture, and eating donuts. You’ll also serve as an escalation point for our Helpdesk team to mitigate technical issues and collaborate with onsite business partners, external vendors, and the extended IT team. This role will also have the opportunity to drive multiple projects (sometimes simultaneously) from start to finish, making a profound impact on the productivity and efficiency of our global workforce.

 

THE TECH STACK

Systems Administration and SaaS Operations (Google G Suite, Okta, DocuSign, Salesforce, JIRA/Confluence, BetterCloud, etc…), Mac and Windows Platform Management (Jamf Pro, AirWatch), Endpoint Security (Carbon Black), AWS, Telephony (VOIP, WebRTC, Contact Center), Monitoring/alerting, Scripting (Python, bash, PowerShell), Security, Wireless and Network configuration and troubleshooting (Unifi), Active Directory/LDAP, VMWare.

THE SKILL SET

  • 4+ years of experience as an IT Systems Administrator/Engineer in a rapidly growing company or experience as a professional rodeo clown, whichever is less dangerous and unpredictable
  • 2+ years experience deploying, configuring, securing, and supporting Mac and Windows endpoints using a Mobile Device Management system (Jamf, Airwatch, or similar)
  • Strong experience with system administration both on-premise (bare metal, VMWare) and in the cloud (AWS)
  • Experience (and a passion for) scripting and programming (using Python, bash, PowerShell, or similar)
  • Experience managing hundreds of users in a complex, interconnected SaaS environment
  • Experience driving complex IT projects involving multiple stakeholders from start to finish
  • Excellent understanding and experience administering and integrating SSO and identity management platforms (Okta, Active Directory, LDAP) and user lifecycle automation
  • Experience with vendor management and vetting products and services
  • A track record for documenting all things and communicating clearly and effectively
  • Fantastic ability to flourish as a part of a team while exhibiting flexibility and a passion for snacks

BONUS POINTS

  • Experience interacting with REST APIs and/or webhooks
  • Experience with code management (e.g. GitHub) 
  • Experience with zero touch provisioning workflows
  • Experience with AWS or GCP
  • AWS Certified Cloud Practitioner or Solutions Architect
  • Jamf 200, 300, or 400 certifications

FLSA Status: Exempt


ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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