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Information Technology Engineer

Cork, Ireland

Information Technology Engineer

Full-time | Cork | Ireland

THE CHALLENGE

As part of the BriteTech team, you will contribute to our support efforts globally. The primary focus of this position will be to support our European team. You would be an escalation point for our European sites to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group.


THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly known as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machine over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!

 

THE ROLE

You’ll provide day to day support for our Cork and global teams by working closely with all departments to eliminate any technical friction and improve existing internal services. You will also be an escalation point and assist the extended IT group with any large projects or internal infrastructural troubleshooting.

 

THE TECH STACK

Internal System administration (G Suite, Okta, JIRA, JAMF, etc…), A/V Support (Conference rooms, Event spaces, Google Hangouts), Desktop Management (macOS, Windows), Mobile Device troubleshooting, Telephony (VOIP, WebRTC), Monitoring/alerting, Security, Wireless (support and configuration), Network troubleshooting,VMWare.

THE SKILL SET

  • Either a bachelor's degree and / or some experience working in an IT Support function for a rapidly growing company or experience. 
  • Experience troubleshooting complex IT problems as people pace nervously in front of you, fretting loudly about their impending project deadlines, all while keeping a smile and fixing the problem without breaking a sweat. Singing is also acceptable, as long as you don't have a pitch problem.
  • Experience configuring, maintaining and troubleshooting macOS and Windows systems.
  • The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis.

BONUS POINTS

  • Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs.

ABOUT EVENTBRITE

Eventbrite is a global ticketing service that allows anyone to create, share and find live experiences of all kinds. Since their founding in 2006, Eventbrite’s robust self-service platform has helped event organisers process $3.5 billion in gross ticket sales. With millions of events on the platform, Eventbrite hosts a vibrant community of event attendees looking to discover a variety of live experiences from small photography and yoga classes to large concerts and festivals with tens of thousands of attendees. Eventbrite has eight offices around the world, and is headquartered in San Francisco, California.  


Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Please read our Applicant Privacy Notice to understand how we process your personal information when you apply for a job with us.

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About our Cork Office

Eventbrite's Cork office is a listed, 19th century building that used to be home to a national bank. The high ceilings and huge windows create light and space for the busy, growing team and, at every turn, there is something to discover - from the office library to the real-life vault in the basement!

Having started out as a customer services base, the Cork office is now home to a host of different teams and has a distinct energy as Britelings across different functions collaborate and support each other. The kitchen is full of tasty snacks and you can grab lunch in the break-out area which features a specially commissioned piece of art by a local Cork artist.

Yoga classes on the top floor, a herb garden in the kitchen and meeting rooms named after local landmarks add to the culture of the office - one of pride, growth and fun!

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