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Information Technology Engineer

Cork, Ireland

Information Technology Engineer

Full-time | Cork | Ireland

THE CHALLENGE

As part of the BriteTech team, you will contribute to our support efforts globally. The primary focus of this position will be to support our European team. You would be an escalation point for our European sites to support any and all technical issues while collaborating with onsite business partners, external vendors, and the extended IT group.


THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machine over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!

 

THE ROLE

You’ll provide day to day support for our Cork office and global teams by working closely with all departments to eliminate any technical friction and improve existing internal services. You will also be an escalation point and assist the extended IT group with any large projects or internal infrastructural troubleshooting.

TECH STACK

  • Internal System administration (G Suite, Okta, Salesforce, JIRA, JAMF, Geneys etc…)
  • A/V Support (Conference rooms, Event spaces, Google Hangouts), Desktop Management (Mac OS X, Windows)
  • Mobile Device troubleshooting
  • Telephony (VOIP, WebRTC)
  • Monitoring/alerting
  • Security
  • Wireless (support and configuration)
  • Network troubleshooting
  • Active Directory
  • VMWare

THE SKILL SET

  • At least 2 years of experience working in an IT Support function for a rapidly growing company or experience as a professional rodeo clown, whichever is less dangerous and unpredictable!
  • Experience troubleshooting complex IT problems all while keeping a smile and fixing the problem without breaking a sweat. Singing is also acceptable, as long as you don't have a pitch problem.
  • Experience configuring, maintaining and troubleshooting Mac OS X and Windows desktop and server systems.
  • Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs.
  • The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis.

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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About our Cork Office

Eventbrite's Cork office is a listed, 19th century building that used to be home to a national bank. The high ceilings and huge windows create light and space for the busy, growing team and, at every turn, there is something to discover - from the office library to the real-life vault in the basement!

Having started out as a customer services base, the Cork office is now home to a host of different teams and has a distinct energy as Britelings across different functions collaborate and support each other. The kitchen is full of tasty snacks and you can grab lunch in the break-out area which features a specially commissioned piece of art by a local Cork artist.

Yoga classes on the top floor, a herb garden in the kitchen and meeting rooms named after local landmarks add to the culture of the office - one of pride, growth and fun!

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