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Integration Sales Engineer

Vancouver, British Columbia, Canada

Integration Sales Engineer

Full-time | Vancouver | British Columbia | Canada

THE CHALLENGE

The Solutions & Services Team at Eventbrite fosters the progression of new business ideas/initiatives from ideation through validation and growth phases. As products and services become a growing revenue stream, it is crucial to create a world-class experience for creators that enable their success. Given Eventbrite’s robust solution offering, there has become a need to focus, across all new and evolving business lines, on the long-term strategy of how we support, retain, and expand our solution business. Our perfect candidate is someone who has the “make it happen” spirit and is excited about taking this challenge head on.


THE TEAM

You’ll be joining an experienced team of talented Product Managers, Engineers, Business Developers, and Marketers to focus on building our platform by deeply understanding our customers, partners, and business needs. You will be integral in creating an experience that is delightful and easy-to-use by both developers and partners and fueling the growth of the Eventbrite Platform.


THE ROLE

You are an experienced software engineer who will consult with new and existing enterprise creators and partners to understand their objectives, define and architect integrations, and leverage the Eventbrite Platform to drive business value. During this process, you will collaborate with Sales, Customer Success Managers, and Partnership Managers to act as the technical solutions expert to implement a product vision, drive awareness, diagnose issues and expand the integration.

YOU WILL

  • Ensure a successful Eventbrite Platform integration with customers and partners; Act as a main point of contact and drive technical issues to resolution
  • Provide technical guidance to both Eventbrite and customer teams on development best practices and opportunities to leverage the Eventbrite Platform
  • Review the technical terms of customer contracts to ensure that Eventbrite can deliver what is committed based on our existing product features
  • Monitor, and manage project requirements, plans, schedules, and costs for contracted customers while ensuring all Eventbrite owned tasks are delivered on-time, within scope and budget
  • Supervise technical project lifecycle by managing discussions between customer’s internal and third-party staff
  • Collaborate with Eventbrite’s product platform and engineering teams to collect, review, and develop learnings that help influence process, project planning, and API-related business decisions
  • Participate in customer deployment calls to understand data requirements and provide technical guidance on feature setup and configuration.

THE SKILL SET

  • Bachelor's degree in Computer Science or equivalent practical experience
  • Experience in a technical sales or consulting environment or on an enterprise architecture/systems engineering team
  • Ability to speak and write in English fluently and idiomatically
  • Experience in solving open-ended business problems with a combination of technology and creative thinking
  • Excellent written and verbal communication skills; comfortable advising developers, product managers, and C-level executives
  • Proficient at integrating Eventbrite or other RESTful APIs into web applications (GitHub profile, code examples) or 3rd party tools (Tray, Zapier, etc)
  • Deep knowledge of project management core components and able to manage several projects at one time, handle timelines accordingly, and communicate updates/results effectively to customers

BONUS POINTS

  • Passion for live events, frequently attending events and buying tickets online
  • Ability to communicate in German, Dutch, French, Spanish, or Portuguese

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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