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IT Systems Engineer III

Remote, United States

IT Systems Engineer III

  • Remote, United States
  • Full-time

THE CHALLENGE

As part of the BriteTech Systems team, you will contribute to supporting and building our global IT infrastructure. In this position you will administer and maintain mostly cloud backend IT systems, help manage thousands of endpoints across the globe, build and enhance tools for our global IT support team, and help automate and integrate everything imaginable.



THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of efficiency, security and user-centricity. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!  



THE ROLE

As a member of the BriteTech Systems Team, you’ll be a critical part of a team of engineers who specialize in innovating and delivering reliable, efficient, and secure infrastructure and SaaS services. In this role, you’ll have your hands in a lot of different areas, including but not limited to scaling Mac/Windows/Mobile platform management, administering and improving the management of a large catalog of SaaS services, internal tools and automations, networking, identity management, strengthening our overall security posture, and eating donuts. You’ll also serve as an escalation point for our Helpdesk team to mitigate technical issues and collaborate with key business partners, external vendors, and the extended IT team. This role will also have the opportunity to drive multiple projects (sometimes simultaneously) from start to finish, making a profound impact on the productivity and efficiency of our global workforce. 



THE TECH STACK

Systems Administration and SaaS Operations (Google Workspace, Okta, DocuSign, Salesforce, JIRA/Confluence, Slack, etc…), Mac and Windows Platform Management (Jamf Pro, AirWatch), Endpoint Security (Carbon Black), AWS serverless technologies, Telephony (VOIP, WebRTC, Contact Center), Monitoring/alerting, Scripting (Python, bash, PowerShell), Security, Wireless and Network configuration and troubleshooting (Unifi), Active Directory/LDAP, VMWare.

THE SKILL SET

  • 4+ years of experience as an IT Systems Administrator/Engineer in a rapidly growing company
  • 2+ years experience deploying, configuring, securing, and supporting Mac and Windows endpoints using a Mobile Device Management system (Jamf, Airwatch, or similar)
  • Strong experience with system administration both on-premise (bare metal, VMWare) and in the cloud (AWS)
  • Experience (and a passion for) scripting and programming (using Python, bash, PowerShell, or similar)
  • Experience managing hundreds of users in a complex, interconnected SaaS environment
  • Experience driving complex IT projects involving multiple stakeholders from start to finish
  • Excellent understanding and experience administering and integrating SSO and identity management platforms (Okta, Active Directory, LDAP) and user lifecycle automation
  • Experience with vendor management and vetting products and services
  • A track record for documenting all things and communicating clearly and effectively
  • Fantastic ability to flourish as a part of a team while exhibiting flexibility and a passion for snacks

BONUS POINTS

  • Experience interacting with REST APIs and/or webhooks
  • Experience with code management (e.g. GitHub) 
  • Experience with zero touch provisioning workflows
  • Experience with AWS or GCP
  • AWS Certified Cloud Practitioner or Solutions Architect
  • Jamf 200, 300, or 400 certifications

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 


We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 


We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  


We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 


Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 


ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


 Applicant Privacy Notice


Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis. 


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