People, Person, Computer, Electronics, Laptop, Pc, Conference Room, Indoors, Meeting Room

Junior Analyst, Trust and Safety

Cork, Ireland

Junior Analyst, Trust and Safety

Full-time | Cork | Ireland

THE CHALLENGE

Eventbrite is an industry-leading self-service event management platform, and we care deeply about providing a positive and safe experience on our site. Our Trust and Safety team works to cultivate integrity and trust in Eventbrite’s global marketplace through the use of innovative technology and partnership with our community of event organisers and ticket buyers. Preventing abuse of our community and our Terms of Service, as well as providing a positive resolution to sensitive situations are critical parts of our mission to provide a delightful experience.  


THE TEAM

The Trust and Safety team is a small group of operations specialists charged with protecting the community against abuse of the platform. We partner cross-functionally with numerous teams across the company to build the tools, policies and infrastructure to keep the community safe and ensure a positive resolution when issues do arise.


THE ROLE

As a Junior Analyst for Trust and Safety Operations, you’re primarily charged with monitoring a set of queues that help us protect the integrity of our site and our community. You’ll be on the front lines of the proactive work we do by monitoring for potential issues, and you’ll work hand in hand with the Trust and Safety Team to report and take action on high priority issues. You will also be encouraged to brainstorm ways in which the team can more effectively and proactively prevent abuse of the platform. 


Another important part of your work will be helping the Trust and Safety Team prioritise their workload by triaging the cases coming into the queue, providing feedback to the front-line team and identifying potential areas for additional training, and flagging high-risk issues for immediate attention. You will also directly handle a subset of customer-facing Trust and Safety issues through our CRM.  


We are a hard-working team that is driven by our passion for promoting a safe and trustworthy platform. We are committed to first and foremost supporting each other and our community, and we are constantly seeking to experiment and improve the way we advocate for our customers. The work we do requires a unique mixture of vigilance, creativity, flexibility, compassion, and remaining calm under pressure.

THE SKILL SET

  • Experience in an operations or customer support role
  • A love of task-based, operational work and a passion for customer experience, specifically in relation to trust and safety issues
  • Ability to identify pain points or areas for improvement on a team and advocate for a solution through implementation
  • Patience, empathy and the ability to stay level-headed in high-stress situations
  • Strong analytical and communication skills
  • Ability to manage ambiguity, embrace experimentation and change, and build consensus when working with a group
  • Technical aptitude and the ability to pick up new skills quickly
  • Requires non-traditional hours (2pm - 10pm)

BONUS POINTS

  • Experience working specifically on trust, safety or policy issues
  • Working knowledge of Salesforce, Jira, Slack, Google Apps, SQL
  • Active Eventbrite user with a passion for live events
  • Language skills - fluency in multiple languages
  • BSc or BA degree

ABOUT EVENTBRITE

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.


Is this role not an exact fit? Sign up to keep in touch and we’ll let you know when we have new positions in our team.  


Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Please read our Applicant Privacy Notice to understand how we process your personal information when you apply for a job with us

Apply Now

Alert me about jobs like this

Not ?

Please complete your application on the next screen

Similar Jobs

Fraud and Spam Operations Specialist

Cork Cork Ireland Cork, Ireland Finance Finance
THE CHALLENGEThere’s no denying it: all online marketplaces can provide opportunities for fraudsters and malicious actors. Our ability to track, record, and combat fraud at scale is a huge part of our competitive advantage. Eventbrite is growing a...

Payroll Administrator

Cork Cork Ireland Cork, Ireland Accounting Accounting
Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build the technology to allow anyone to create, share, find and attend events of all kind...

Business Development Representative - German

Cork Cork Ireland Cork, Ireland Business Development Business Development
THE CHALLENGEEventbrite is disrupting a huge industry in desperate need of a shakeup. As a Business Development Representative covering the German market from our brand new iconic Cork office you are our first point of contact for all inbound and ...

Business Development Manager

London England United Kingdom London, England, United Kingdom Business Development Business Development
THE TEAMOur team of Business Development Managers are accomplished professionals that have high standards of performance, want to win and be part of a winning team. We’re looking for someone to help build a world-class business development team in...

Office Manager

Amsterdam North Holland Netherlands Amsterdam, North Holland, Netherlands Facilities Facilities
THE CHALLENGEOver the past 10 years, the Eventbrite team has grown from a small but mighty group in San Francisco to a global community of 900+ employees in over 12 countries. We are scaling our People Operations team to support our domestic and i...

Office & Events Manager - German

Berlin Berlin Germany Berlin, Germany Facilities Facilities
THE CHALLENGEOver the past 10 years, the Eventbrite team has grown from a small but group in San Francisco to a global community of 900+ employees in over 12 countries.  As our new office manager for the German office you are responsible for creat...

Apply Now

Alert me about jobs like this

Not ?

Please complete your application on the next screen

People, Person, Desk, Furniture, Table, Paper, Lab
People, Person, Chair, Furniture, Cafe, Restaurant
People, Person, Computer, Electronics, Laptop, Pc