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Junior Chargeback Analyst

Cork, Ireland

Junior Chargeback Analyst

Full-time | Cork | Ireland

THE CHALLENGE

There’s no denying it: all online marketplaces can provide opportunities for fraudsters and malicious actors, as well as opportunities for misuse and technical errors. Eventbrite is growing at a massive rate, and the Risk Analytics team is responsible for keeping losses low. Last year we processed over $3.5B in transactions and over 60M paid tickets, that’s a huge exposure, and we’re charged with keeping it secure.


THE TEAM

The Risk Analytics team is a small group with diverse backgrounds. We are analysts, operations specialists, data scientists and engineers, with different quantitative and qualitative analytical skills. Our varied experiences help us look at the same problems sets in different ways to extract real insight. Our job is to protect our customers and Eventbrite from fraud and malicious acts, while ensuring our technology and process is seamless and delightful. 


THE ROLE

We’re looking for an analytical thinker with basic payment processing knowledge and an interest in the domain of risk and fraud to join our cross-functional team. You will be responsible for reviewing and responding to chargebacks, improving policies, and streamlining our dispute resolution processes. This role is cross-functional and will afford opportunities to work with both internal and external stakeholders as well as perform research and develop domain expertise in the area of chargebacks and disputes. Internally, you will work with our Finance, Risk, Sales, and the Trust & Safety teams to increase our win rates while also providing timely support to customer facing teams. Externally, you will work closely with our payment processors and credit card networks to enhance our chargeback operations, stay abreast of trends in the industry, and ultimately increase our efficiency.


YOU WILL

  • Provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed
  • Develop chargeback policies and processes to identify and minimize disputes
  • Lead external communication with issuing partners to ensure all industry regulations are delivered in chargeback responses
  • Collaborate with other team members to standardize internal dispute responses and share best practices
  • Maintain strong domain knowledge about chargebacks and fraud; 
  • Investigate individual transactions using internal policies and review methodologies to determine if the transaction are fraudulent or not
  • Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools
  • Solve complex dispute cases by gathering and distilling web, financial, and behavioral data into actionable findings

THE SKILL SET

  • Demonstrated decision making skills
  • A self-starter with a strong sense of urgency
  • Ability to spot patterns and formalize complex ideas into a well-defined process
  • Proven strong analytical skills
  • Quick-thinker and fast learner - don’t have fraud or chargeback experience? We’re willing to teach the right person
  • Proactive thinker constantly seeking improvement opportunities
  • Strong interpersonal, verbal, and written communication skills 
  • BA or BSc Degree or higher

BONUS POINTS

  • 0-2 years of previous fraud/risk analysis or operations experience preferred
  • Active Eventbrite user with a passion for live events
  • Working knowledge of SQL
  • Language skills - fluency in multiple languages

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.


Is this role not an exact fit? Sign up to keep in touch and we’ll let you know when we have new positions on our Customer Service team.  


Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


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