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Manager of Information Technology

Remote, United States

Manager of Information Technology

  • Remote, United States
  • Full-time

THE CHALLENGE


Eventbrite is the leading global ticketing and event technology platform, powering over five million live experiences and 300 million tickets every year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. 


As part of the BriteTech IT leadership team, you will contribute to the design, innovation, and development of our global IT infrastructure.  In this position you will bring a broad IT skill set with deep understanding of all the layers of IT technologies and systems and will champion best of class IT systems design broadly to multiple departments, stakeholders, and decision makers across the organization. As a BriteTech IT leader, you will help inspire, mentor, and lead an amazing team of engineers as we strive to make a positive impact on our customers and the business.



THE TEAM


The Eventbrite IT team, or BriteTech as we are fondly referred to internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings! There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of efficiency, security and user-centricity. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us!





THE ROLE


As the Leader of the BriteTech Systems Team, you’ll bring a deep understanding of all the layers of IT technologies and systems with hands-on experience in developing solutions and processes with state-of-art technologies.  You will collaborate with IT and other functions such as TPM, Procurement, Security, and Finance to build consensus on key IT architecture decisions, lead new IT initiatives from a technical aspect from concept to operations, establish best practices for IT solution architectures, guide teams towards world class solutions through persuasion and supportive leadership, and evaluate and select optimal IT solutions for IT and other functions. 


WHAT YOU’LL DO


Drive best practices in solution building including build vs buy decisions.

Serve as IT Systems evangelist to multiple teams and stakeholders, building a network of trust and buy-in in the organization.

Mentor BriteTech team members under your leadership to improve their overall skillset and ensure that they have a career path to enable continuous improvement and career growth.

Provide leadership and remove roadblocks for BriteTech team members that will enable them to be able to perform at the highest level.

Work closely with cross-functional stakeholders on IT-related initiatives and projects

Identify and implement any new technology or upgrades necessary to provide our users with an amazing IT experience.

Lead engagements with technology vendors for mutual success, acting as inter-departmental IT consultant on all new vendor evaluations.

Investigate and recommend emerging technologies as needed, develop prototypes, and work with other members of the BriteTech leadership team on implementing new IT systems and architecture. 

Create technical designs and stand up new services, then help guide other members of IT who will be maintaining these services.

Build and develop new tools and services as needed to empower IT and other partner teams.

Collaborate with peers to write, review, and provide feedback on a technical specification.


THE SKILL SET

  • 5+ years of experience as an IT & People leader.
  • 3+ years of Enterprise level IT experience following industry best practices.
  • Project management and leadership skills
  • Track record in working with senior leaders and executives
  • Deep understanding of MDM frameworks and technologies (Jamf, AirWatch, InTune)
  • Experience with SSO technologies and integrations
  • Experience in supporting multiple concurrent projects
  • Experience providing oversight of skilled IT resources and coordinating tasks with other leadership
  • Track record in delivering solutions from concept to operations
  • Working knowledge of solution development / devops methodologies
  • Experience managing and architecting Okta, Active Directory or other similar Identity Management platforms
  • Experience and passion for scripting and programming (Javascript, Python, Bash, or similar)
  • Must have solid relationship management skills
  • Able to motivate and direct staff members and subordinates
  • Excellent interpersonal skills
  • Able to effectively prioritize and execute tasks
  • Experience with vendor management and vetting products and services
  • A track record for documenting all things and communicating clearly and exceptionally

BONUS POINTS

  • Bachelors in Computer Science or Software Engineering preferred
  • Certifications in enterprise architecture, AWS / Google / Microsoft / Apple is a plus
  • Certifications in Cisco or other Network vendors is a plus
  • Knowledge of ITIL/COBIT methodologies; certifications preferred
  • Experience with Cloud LDAP providers

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 


We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 


We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  


We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 


Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 


ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


 Applicant Privacy Notice


Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis. 


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