Full-time | Nashville | Tennessee | United States
The Customer Experience team contains around 60 members whose staffing we currently manage without a dedicated resource. The Customer Experience team is measuring its performance through Service Level agreements on a global level and with an increasing team across multiple locations (Mendoza, Cork, Melbourne, and Nashville), we are stretched on how we can efficiently maintain our service levels, staffing model, and coverage across the team globally.
The Rev Ops team’s mission is to enable the Revenue teams to scale and grow top line growth quickly and efficiently. As part of the Insights team, the WFM manager will focus on supporting the CX organization with analytical insights while being part of an experienced analytics team. The Insights team is charged with providing analytical rigor to key strategic and operational questions that the revenue organization is asking for better decision making. The goal of the team is to help scale and drive insights into growth opportunities that will impact top line growth of the Marketing, Sales, and Customer organizations.
The Workforce Management Manager is responsible for all analytical, reporting, forecasting and managing the workforce solution within the Customer Experience team located in Nashville, Cork, Mendoza and Melbourne. The position reports into the Analytics & Insights’ team within the Revenue Operations, but works closely and is embedded within the Customer Experience team.
Eventbrite is the world’s largest ticketing and event technology platform, powering millions of events in 180 countries in 2017. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.
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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.
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