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Product AnalystSan Francisco, California, United States

Product Analyst

Contractor | San Francisco | California | United States

THE CHALLENGE

We are in exciting, high-growth times here at Eventbrite where the Distribution & Partnerships team is having a significant impact on the growth of Eventbrite’s core business and the value we deliver to our customers. You will play a key role in identifying bottlenecks to future growth and advising stakeholders on product and operational changes to address these bottlenecks. You will work closely with our partner’s data analytics and product teams to identify collaborative approaches to driving growth. You will also play an important role in ensuring we have sufficient monitoring and reporting in place to understand the impact of new product releases and present these insights back to management.


THE TEAM

The Distribution & Partnerships team is responsible for recruiting and managing the hundreds of partners that we work with across the globe. We play a critical role in defining our partner strategy, prioritizing which partners and capabilities to focus on, and executing and supporting these partnerships from end-to-end. We are a small team with a large remit and outsized impact on the company’s results.


THE ROLE

You’ll serve as an advocate and promoter of our data-driven culture, collaborating closely with Product and Engineering to help them use insights that will direct their efforts towards initiatives with the largest impact and make sure their decisions are as informed as possible. You’ll quantify user activity on the site so future product changes are prioritized appropriately and the user experience is optimally improved.  We’re looking for someone who will provide guidance on new methodologies and analytical approaches and synthesize analysis and results into compelling storylines that they communicate directly to key stakeholders throughout Eventbrite.


You can expect to partner closely with the Distribution & Partnerships Product Manager, along with Partner Managers to identify gaps in product offering by conducting comprehensive data analysis. You’ll define data to be collected for measuring success of new product features, and work with engineering on proper tracking and instrumentation of data. You’ll conquer query optimization problems on large data sets. You will also design and build self-service dashboards using a mixture of analytical and visualization techniques (e.g., Tableau) to derive actionable insight from data.


You’ll investigate anomalies and new data in ad hoc projects with SQL, Presto, Hive, and Excel, and work closely with the product team to properly design and conduct A/B tests for experimental product features. You’ll also work with Sales and Customer Support to quantify user feedback.

THE SKILL SET

  • Bachelor’s degree with strong academic performance in a quantitative field; or strong equivalent experience
  • Professional work experience in a technology, start-up, data warehousing, or other analytical role
  • Intermediate to advanced SQL experience writing complex queries, user-defined functions, and stored procedures, and tuning query performance
  • Support conclusions with analytical evidence using descriptive statistics, basic inferential statistics, and data visualizations
  • Experience working with business partners to understand business problems and help to devise scalable solutions to meet their needs
  • Attentive to detail with strong quality control, especially in regard to large-scale data changes
  • Ability to identify and succinctly summarize roadblocks, constraints, and trade-offs, propose potential solutions, and drive toward resolution
  • Intellectually curious, high energy and possess a strong work ethic
  • Strong grasp of data warehouse concepts and data models
  • Exceptional oral and written communication skills
  • Solid problem solving and analytical skills; able to quickly digest any issue/problem encountered and recommend appropriate solution options
  • Analyze business requirements in various business functional areas and translate them into conceptual, logical and physical data models. Design data marts using knowledge of data warehouse principles, architectures and technologies
  • Collaborate with your peers for finding solutions to complex problems. Share knowledge with your peers and also learn from them as required

BONUS POINTS

  • Highly skilled in data visualization tools such as Tableau.
  • Familiar with using Spark and Presto to access an S3 data warehouse.
  • Familiarity with data processing using common libraries in the Python data science stack, especially pandas and NumPy (or similar experience using R with an interest in learning to use the Python stack)
  • Experience designing, reviewing, implementing and optimizing data transformation processes using Big Data tools like Spark, Presto, and Hive.
  • Knowledge of data mining and/or machine learning
  • Understanding of web technologies (like APIs and HTTP) and popular web formats (like JSON and HTML)
  • Experience working with version control, peer code review, and agile sprint-based work streams

ABOUT EVENTBRITE

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


FLSA Status: Exempt


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records


Please read our Applicant Privacy Notice to understand how we process your personal information when you apply for a job with us.

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