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Salesforce Administrator

Cork, Ireland

Salesforce Administrator

Full-time | Cork | Ireland

THE CHALLENGE

The Revenue Operations Tools team works day-in and day-out to (i) ensure systems, tracking and processes evolve to meet the high growth demands of the business, (ii) continuously improve the customer lifecycle and journey experience and (iii) ensure the technical stack is fully optimised to maximise return for the business.  You will be joining a high performing group of individuals that serve as the backbone for the revenue engine and contribute to shaping our technology strategy and delivering profitable business outcomes.  We are looking for someone to join our team that thrives in a fast paced and collaborative environment and loves problem solving and building for scale.


THE TEAM

Revenue Operations’ mission is to enable the revenue engine to grow quickly and efficiently, from the first touch to ongoing support and expansion with every customer. Our goal is to deliver in-depth insights into how we perform across multiple channels, maintain a solid technical foundation as the business scales, and enable our global Marketing, Sales and Customer Experience teams. We are innovators who thrive on finding wins through improvements to processes, systems, training, and enhanced data intelligence. 


THE ROLE

As the Eventbrite business continues to grow and increase in complexity, we are looking to build on our team of dedicated Salesforce Administrators responsible for managing and optimising our Salesforce system and the needs of our sales and marketing employee base. This is a critical entry level position, joining our growing team in Cork.

YOU WILL

  • Provide day-to-day end user support and assist users with best practices to improve and increase their knowledge of Salesforce.com
  • Troubleshoot Salesforce issues and escalate as needed
  • Create and manage users, profiles, roles and permission sets in Salesforce
  • Customise fields, page layouts, record types, reports and dashboards
  • Assist in data import/export/updates, system customisation
  • Develop reports, dashboards, and processes to continuously monitor and identify insights from the user support requests we receive
  • Working with Enablement, Sales & Customer Experience, use the insights to surface potential issues, set priorities for addressing areas of improvement, and track progress against current goals
  • Assist with training end users on the use of Salesforce.com
  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
  • Longer term, this role has the growth potential to own the ongoing strategy for our internal Salesforce Self-Service training portal 

THE SKILL SET

  • 1-2 years experience as a Salesforce Administrator, Customer Support
  • Core Tech Stack - Salesforce, Marketo, Gainsight
  • Strong sense of urgency and ability to thrive in a dynamic, fast paced, results oriented environment.
  • Excellent written and oral communication skills
  • Demonstrated aptitude and love for providing exceptional customer service
  • Strong analytical & problem solving skills.
  • Proficient skills in Microsoft Office (Excel, Outlook, Word and Powerpoint)
  • Natural enthusiasm for resolving problems in an ever-evolving environment
  • Driven and self motivated with a bias towards collaboration and a sense of urgency to deliver results

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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About our Cork Office

Eventbrite's Cork office is a listed, 19th century building that used to be home to a national bank. The high ceilings and huge windows create light and space for the busy, growing team and, at every turn, there is something to discover - from the office library to the real-life vault in the basement!

Having started out as a customer services base, the Cork office is now home to a host of different teams and has a distinct energy as Britelings across different functions collaborate and support each other. The kitchen is full of tasty snacks and you can grab lunch in the break-out area which features a specially commissioned piece of art by a local Cork artist.

Yoga classes on the top floor, a herb garden in the kitchen and meeting rooms named after local landmarks add to the culture of the office - one of pride, growth and fun!

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