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Salesforce Administrator (Cork, Ireland Or Remote)

Cork, Ireland

Salesforce Administrator (Cork, Ireland Or Remote)

  • Cork, Ireland
  • Full-time

THE CHALLENGE


There are exciting things going on behind the scenes at Eventbrite. Our product and business strategy continues to evolve and expand and our team is evolving its capabilities to ensure that our internal systems and processes evolve to meet the growth demands of the business. You will be joining a high performing group of individuals that serve as the backbone for the revenue engine and contribute to shaping our technology strategy and delivering profitable business outcomes.  We are looking for someone to join our team that thrives in a fast paced and collaborative environment and loves problem solving and building for scale.


THE TEAM


Revenue Operations’ mission is to enable the revenue engine to grow quickly and efficiently, from the first touch to ongoing support and expansion with every customer. Our goal is to deliver in-depth insights into how we perform across multiple channels, maintain a solid technical foundation as the business scales, and enable our global Marketing, Sales and Customer Experience teams. We are innovators who thrive on finding wins through improvements to systems, processes, training, and enhanced data intelligence. 



THE ROLE


As the Eventbrite business continues to grow and increase in complexity, we are looking to build on our team of dedicated Salesforce Administrators responsible for managing and optimizing our Salesforce system and the needs of our sales and marketing employee base. Our team has a global footprint, with team members based in Nashville, San Francisco and Cork. 

YOU WILL

  • Provide day-to-day end user support and assist users with best practices to improve and increase their knowledge of Salesforce.com
  • Troubleshoot Salesforce issues and escalate as needed
  • Create and manage users, profiles, roles and permission sets in Salesforce
  • Customize fields, page layouts, record types, reports and dashboards
  • Assist in data import/export/updates, system customization
  • Develop reports, dashboards, and processes to continuously monitor and identify insights from the user support requests we receive
  • Working with Enablement, Sales & Customer Experience, use the insights to surface potential issues, set priorities for addressing areas of improvement, and track progress against current goals
  • Assist with training end users on the use of Salesforce.com
  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
  • Longer term, this role has the growth potential to own the ongoing strategy for our internal Salesforce Self-Service training portal

THE SKILL SET

  • 1-2 years experience as a Salesforce Administrator
  • Core Tech Stack - Salesforce, Hubspot, Gainsight
  • Strong sense of urgency and ability to thrive in a dynamic, fast paced, results oriented environment
  • Excellent written and oral communication skillsDemonstrated aptitude and love for providing exceptional customer service
  • Strong analytical & problem solving skills
  • Proficient skills in Microsoft Office (Excel, Outlook, Word and Powerpoint)
  • Natural enthusiasm for resolving problems in an ever-evolving environment
  • Driven and self motivated with a bias towards collaboration and a sense of urgency to deliver results

BONUS POINTS


WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.

In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.


We care about your mental health and wellbeing

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture

We offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.


ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.



Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

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About our Cork Office

Eventbrite's Cork office is a listed, 19th century building that used to be home to a national bank. The high ceilings and huge windows create light and space for the busy, growing team and, at every turn, there is something to discover - from the office library to the real-life vault in the basement!

Having started out as a customer services base, the Cork office is now home to a host of different teams and has a distinct energy as Britelings across different functions collaborate and support each other. The kitchen is full of tasty snacks and you can grab lunch in the break-out area which features a specially commissioned piece of art by a local Cork artist.

Yoga classes on the top floor, a herb garden in the kitchen and meeting rooms named after local landmarks add to the culture of the office - one of pride, growth and fun!

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