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Senior Account ManagerLondon, England, United Kingdom

Senior Account Manager

Full-time | London | England | United Kingdom

THE CHALLENGE

Eventbrite is disrupting a huge industry in desperate need of a shakeup.  As Senior Account Manager, you are responsible for the relationships with and retention of contracts for our largest Music and Festival clients.  You’ll develop relationships with our existing top tier clients, ensure their ongoing success on Eventbrite’s platform, and be the primary contact for renewal negotiations.  


What makes Account Management at Eventbrite so exciting? We work with event organisers who manage everything from music festivals to concert venues to complicated registrations for mud runs, beer festivals, and much more. Our horizontal platform means no one conversation with a client is the same. There is no script, no one-size-fits-all solution. We’re consultative experts, and we train and invest in our smart and goal-oriented team to grow their careers here at Eventbrite.


THE TEAM

Eventbrite is seeking an Senior Account Manager to join its client retention focused team based in London.  Eventbrite UK is a dynamic, fast growing company and is looking for someone to accelerate growth internationally.  The Account Management team is responsible for retaining and growing strategic business partnerships with our top tier clients.


THE ROLE

As a Senior Account Manager you will play a critical role supporting the success of some of Eventbrite's highest profile events. Specifically we are looking for someone with Account Management experience in the technology industry, who can act as a strategic business partner for our largest music and festival organisers in the UK market.  Working cross-functionally with other Eventbrite internal teams, you will provide strategic support to Eventbrite’s customers. Building high-level relationships focused on service and engagement, the Account Management team are valued partners in ensuring the long-term success of Eventbrite’s customers.

YOU WILL

  • Use your experience in the Ticketing and Events industry to be a strategic business partner for our largest organisers, helping their events be successful on our platform
  • Drive successful experiences for our customers with an emphasis on strategic planning, engagement, implementation, feature adoption, and meaningful measurement
  • Build and maintain valued relationships with customers to ultimately drive client revenue and ensure retention
  • Leverage knowledge of the Eventbrite platform and industry best practices to provide excellent consultative support
  • Work cross functionally with our Field Operations, Marketing, and Customer Support teams to manage tactical and on-site needs for organiser events
  • Articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins
  • Manage all renewal, contract re-negotiation, and upsell opportunities for customers
  • Actively help tell the Eventbrite story through thought leadership contributions, including case studies, client success stories, and other marketing materials

THE SKILL SET

  • 5+ years experience in Client Success Management and/or Account Management
  • 5+ years experience managing tier one or top tier customer relationships and contract renewals with a SaaS product
  • Demonstrated ability in driving customer retention and fostering meaningful client engagements
  • Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
  • A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organisation
  • An analytical and results focused mindset, coupled with a creative make-it-happen spirit
  • Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)

BONUS POINTS

  • Active Eventbrite user with a passion for live events
  • Experience with Tableau

ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite Supports EEO and Diversity //  Safe Harbor Notice


Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.  

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