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Senior Analyst, Growth and MarketingSan Francisco, California, United States

Senior Analyst, Growth and Marketing

Full-time | San Francisco | California | United States

THE CHALLENGE

Eventbrite’s mission is to bring the world together through live experiences.  As the largest event technology platform in the world (#1 by number of events), we are off to a good start, but we have even greater ambitions ahead.  This key role will help us continue to discover, test, execute, and analyze the highest-impact growth drivers for our business, helping Eventbrite continue to scale around the globe.


THE TEAM

The Growth and Acquisition Team works cross-functionally through the full funnel: data-driven marketing (ie: SEO, performance marketing), conversion rate optimization, user onboarding, virality, freemium, product upsells/upgrades, and more.  We focus on the highest-impact areas that drive our numbers, with an emphasis on our self-service product for event creators (customers that sign up and start selling tickets on their own, without talking to Sales).  We value working with teammates who achieve impact both on an individual level and in a collaborative team-oriented fashion – we drive impact while having fun doing so together.  


THE ROLE

Reporting directly to the VP of Growth & Acquisition, you will lead the charge in driving measurement, testing, and insights that lift our business around the world.  You will play a key role in answering big strategic questions (ie: what big-picture trends are we seeing in the market, what new channels/strategies should we test and how are they performing, how should we best scale across four continents?) and crucial operational questions (ie: how are X, Y, and Z portions of the business performing and why, as well as how should we spend our incremental marketing dollars for most impact?).  


We’re looking for someone who thrives in a dynamic environment and is eager to hone their analytical thinking while building a deep understanding of our large-scale and dynamic business.  You will leverage SQL query writing, data analysis, and data synthesis to report what’s happening, why it’s happening, and to recommend potential actions.  The successful candidate will be a creative self-starter, proactively tackling unstructured problems, then clearly articulating analytical insights to business owners and cross-functional teams, helping them use insights that direct our collective efforts to the highest impact areas.


KEY RESPONSIBILITIES

  • Lead analytical projects focused on driving customer and revenue growth, working closely with functions spanning Growth, Marketing, Product, Engineering, Data Science, and Finance.
  • Mine data and analytics at the prospect and customer level to gain a better understanding of their funnel and engagement behaviors, including impacts of growth, marketing, and conversion rate optimization strategies.
  • Use exploratory data analysis techniques to identify meaningful relationships, patterns, or trends from complex structured and unstructured data sets.
  • Develop dashboards that provide insights and visualization into channel and funnel performance relative to KPIs, projections, and historical performance.  Analyze and determine key insights from business drivers, competitive environment, trends, and operating metrics.
  • Work on Eventbrite product features and conversion flows like signup, user onboarding, and mobile, as well as offsite marketing channels like SEO, SEM, Facebook, and email.
  • Implement and analyze A/B or multivariate tests to provide in-depth insights to the product, growth, and marketing teams, explaining the impact of various programs and channels.
  • Partner closely with the growth team to identify impactful business problems and translate them into relevant analyses and actionable insights.
  • Analyze and assist progress of acquisition performance (attribution, paid/organic, etc...), customer lifetime value, and user conversion funnel data by identifying opportunities to improve ROI, engagement and retention.
  • Regularly present findings across teams and to senior management to drive optimal decision making

THE SKILL SET

  • 4-7+ years of relevant experience in analytics and/or data mining   
  • Experience working with full-funnel growth and quantitative internet marketing, including areas such as performance marketing, conversion rate optimization, and engagement / retention, as well as marketing analytics: marketing attribution, channel effectiveness, and ROI analyses
  • Experience using R and/or Python for mathematical modeling and data manipulation
  • Advanced SQL querying and Excel skills
  • Experience using Google Analytics, Tableau and/or other BI tools       
  • Experience working with large quantities of raw, disorganized data, and interpreting them to make business decisions
  • Highly analytical mindset – you’re curious, quantitative, and insightful.  You have a strong mathematical background (statistics and modeling techniques), fundamental understanding of experimental design, experience with a variety of analytical methods, and experience with technical implementation of analyses.  You are driven to experiment and learn.
  • Entrepreneurial & ‘can do’ attitude – you’re proactive, resourceful, adaptable, and have a results-oriented style.
  • Up-and-to-the-right mindset – you have an eye for growth and optimization, and are deeply motivated to grow the business
  • Compelling communicator – you are able to synthesize complex ideas and communicate them in an easy-to-understand manner
  • Collaborative and able to work across multiple functions and stakeholders
  • Superior business judgment and true conceptual clarity to separate signals from noise while summarizing and presenting actionable insights.
  • Bachelor’s degree or equivalent in Math, Statistics, Economics, Computer Science, Business, or related technical/quantitative discipline.  Master’s degree with minimum 2-3 years work experience will be considered.

ABOUT EVENTBRITE

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.   


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


FLSA Status: Exempt


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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