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Senior Analyst - Risk & Payments

San Francisco, California, United States

Senior Analyst - Risk & Payments

Full-time | San Francisco | California | United States

We are looking for an experienced analyst to join our cross-functional Finance Ops Team, which is responsible for Risk and Fraud, Payments, and Trust & Safety. Analysts on the Finance Ops team specialize in identifying fraud, spam and abuse patterns; working on advanced automated prevention mechanisms; creating and tracking metrics; investigating incidents or abuse or payment bugs; collaborating with product and engineering on future projects; as well as creating, insightful, accurate and data driven policies and review methodologies with an emphasis on automation. Our goal is to make things easy for our growing community of users while protecting our system from abuse and fraud.


The Finance Ops team is a small group with diverse backgrounds. We are analysts, operations specialists, data scientists and engineers, with different quantitative and qualitative analytical skills. Our varied experiences help us look at the same problems sets in different ways to extract real insight. 


There’s no denying it: all online marketplaces can provide opportunities for fraudsters and malicious actors. Our ability to track, record, and combat fraud at scale, as well as deliver a world-class payment experience, is a huge part of our competitive advantage. Eventbrite is growing at a massive rate, and our team is keeping up with the volume. Last year we processed $3.5B in transactions and over 75M paid tickets, that’s a huge exposure, and we’re charged with keeping it secure. 


  • Design and write automated rules to prevent fraud, spam and other abuse on the platform 
  • Test and track rule performance
  • Identify incidents and patterns of abuse using various techniques and data analysis tools
  • Create and implement fraud and spam policies
  • Research spam, fraud and user behavior to contribute to machine learning models, rules and other detection systems
  • Collaborate with analysts, operations specialists, data scientists and engineering to create tools, rules, policies and prevention mechanisms
  • Solve complex problems by gathering and distilling web, financial, and behavioral data into actionable findings
  • Maintain and improve risk and payment metrics, as well as track, analyze and communicate these metrics
  • Maintain strong domain knowledge of the worlds of fraud, abuse and credit underwriting including prevention techniques and technologies
  • Mentor, teach, and help enable the success of other analysts on the team


  • 5+ years of analytics experience or a related technical discipline
  • Master of SQL and Excel (MySQL/Hive preferred)
  • Proficiency in at least one data analysis or scripting language: Python, R, Matlab, etc.
  • Ability to develop the skill of more junior analysts on the team
  • Familiarity with Internet technologies and protocols
  • The ability to think quickly and learn even faster 
  • Ability to work well in a highly collaborative environment
  • A proven ability to formalize complex ideas and process into a well defined logic
  • A demonstrated ability to translate analytical findings into actionable recommendations 
  • Strong interpersonal, verbal, and written communication skills
  • BA or BS Degree or higher


  • Experience in fraud and spam or credit underwriting
  • Knowledge of BI tools like Tableau
  • Experience with log-analysis tools like Splunk
  • Active Eventbrite user with a passion for live events


Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.  


Sign up to keep in touch and we’ll let you know when we have new positions on our team.

Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

FLSA Status: Exempt

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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