COVID-19 Update:We are committed to protecting the health and safety of our current Britelings and those considering a career at Eventbrite. All of our employees are currently in a remote work environment and we will continue to adapt as we closely monitor COVID-19.

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Senior Database Reliability Engineer

San Francisco, California, United States

Senior Database Reliability Engineer

  • San Francisco, California, United States
  • Full-time

THE CHALLENGE

Eventbrite has the world’s largest data repository of live events, powering millions of events and hundreds of millions of ticket transactions each year in 170+ countries. Our platform allows event creators and event goers to have the most meaningful live experiences. As a Database Reliability Engineer, you will be part of a team that ensures that the Eventbrite data platform runs efficiently, securely, and at scale.


THE TEAM

We're a people-focused Engineering organization: the people on our team value working together in small teams to solve significant problems, supporting an active culture of mentorship and inclusion, and pushing themselves to learn new things daily. Pair programming, weekly demos, tech talks, and quarterly hackathons are at the core of how we’ve built our team and product. We believe in engaging with the community, regularly hosting free events with some of the top technical speakers, and actively contributing to open source software. Our technology spans the web, mobile, API, big data, machine learning, search, physical point of sale, and scanning systems.


THE ROLE

Database Reliability Engineering (DBRE) is a combination of database engineering and software engineering with a focus on applying strong engineering principles to solve challenging operational issues across production data stores (MySQL in particular).  In this capacity, DBREs are peers to Site Reliability Engineers (SREs) and bring database expertise to the SRE team as well as our engineering teams.


THE STACK

Our primary stack is Python and Django based microservices, running on AWS with MySQL back-ends. Some of the other tools that we use heavily are Redis, Elasticsearch, Kafka, Git, and an endless supply of coffee.

YOU WILL

  • Design and develop specifications for future database requirements including enhancements, upgrades, and capacity planning; evaluate alternatives; and make appropriate recommendations.
  • Lead engineers and product owners to architect data-backed solutions that operate at production scale
  • Mentor SREs and engineers on best practices of interacting with transactional datastores in  a production environment
  • Work with Terraform, Chef or similar tools to build mature automation such as setting up new replicas or testing/monitoring of backups
  • Review database related changes from engineering teams and recommend query/schema changes to optimize the performance of database queries
  • Review, analyze and implement solutions regarding database administration (e.g., backups, performance tuning)
  • Implement self-service tools for our engineers
  • Provide technical assistance and support to other teams on database and database-related application design methodologies, system resources, application tuning
  • Recommend query and schema changes to optimize the performance of database queries
  • Participate actively in infrastructure design, focusing on scalability considerations especially around data storage
  • Document every action so your learnings turn into repeatable actions and then into automation
  • Work with peer SREs to roll out changes to our production environment and help mitigate database-related production incidents
  • Proactively perform requirements and capacity analysis to set clear requirements for scaling Eventbrite’s database resources globally

THE SKILL SET

  • At least 5 years of experience managing transactional datastores such as MySQL or PostgreSQL in large production environments
  • Experience managing distributed data storage systems that span hundreds or thousands of nodes (whether that be with MySQL, or something like Kafka or Cassandra)
  • Solid competency in software engineering with programming experience in languages such as Python, Ruby, Go,  or C
  • Experience in high user volume, rapidly growing or critical production service environments.
  • Production experience with cloud-managed datastores such as AWS Aurora or Google Spanner. 
  • Proven expertise in SQL, able to review SQL statements and guide developers with best practices on how to interact with the database in a high-traffic  web environment
  • Strong data modeling and data structure design skills
  • Familiarity with infrastructure automation and configuration management tooling such as Terraform or Puppet
  • A strong communicator who can explain complex technical concepts to designers, support, and other engineers
  • A consummate team player who enjoys helping onboard new team members, mentoring, and teaching others

BONUS POINTS

  • Strong understanding of MySQL internals
  • Experience with Amazon cloud technologies including Amazon RedShift, S3, Elastic MapReduce and Aurora
  • Active Eventbrite user with a passion for live events

ABOUT EVENTBRITE

Eventbrite is a the world’s largest self-service ticketing platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Our mission? To bring the world together through live experiences. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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