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Senior Director - UX and Research

San Francisco

Senior Director - UX and Research

Full-time | San Francisco | California | United States

THE CHALLENGE

At Eventbrite, we aim to deliver groundbreaking event organizer tools and attendee experiences, globally. We’re looking for an experienced leader to head up our UX team and be an evangelist for user-centered design and the importance of research throughout the organization.


THE TEAM

The Eventbrite Design team is a centralized, multi-disciplinary group of Designers and Researchers who work across product groups. We are specialists within our individual products, as well as generalists across the Eventbrite platform. Partnering with Product Managers, Engineers and other Designers, we conceptualize and craft designs for features that will have a major impact across our ecosystem of products.


THE ROLE

You will report to the VP of Design and apply your research and user-centered design expertise to elevate the UX practice. You will guide the use of the right design and research methods for a variety of circumstances, moving skillfully across the spectrums of qualitative and quantitative, divergent and convergent, attitudinal and behavioral. You will work within a dynamic, Agile environment leading enthusiastic, creative team members and collaborating with cross functional teams. This role is about looking towards the future and guiding work to ensure we have the right strategy executed in the most effective way. You should have a proven track record of developing design and research talent on your team, so they become leaders with vision and influential, authoritative voices on behalf of our customers and prospects. 

YOU WILL

  • Partner with the VP of Design and Design Directors, cross-functional Executives and Product Managers to develop visionary strategies for the live event space, develop the UX team to carry out that vision and establish relationships with product and engineering to bring that vision to life
  • Lead a team of UX Designers and Researchers. Coach your team through reviews and feedback. Understand their career goals and act as an advocate in supporting their career growth. Raise the capacity, skills and quality of user-centered design on your team
  • Critique in-progress design work to ensure we are solving the right problem, and crafting solutions in the most effective way
  • Develop and lead the UX team to improve the range of research methods used, including: ethnographic field studies, prototype/concept tests, lab-based usability studies, quantitative analysis from surveys and data, etc.
  • Advance our ability to effectively communicate research insights in ways that make them easily understood and actionable by partners
  • Participate in all phases of UX design to provide expertise and mentorship. Phases will include identifying target user personas, choosing proper user research activities, discovering underlying user needs, guiding strategy, developing design specifications and interactive prototypes
  • Have a real passion for good design
  • Employ design thinking and questioning techniques to develop strategies and execution plans where pathways are not always obvious
  • Consistently demonstrate strong leadership abilities and judgement. Able to make decisions at the right level, and make the right calls consistently
  • Contribute to a creative and insights-driven culture at Eventbrite by eliminating research obstacles and evangelizing research methods, so Eventbrite teams can learn the right way to conduct their own studies and gain insights about their customers, when appropriate

THE SKILL SET

  • At least 7 years of experience managing design teams
  • At least 12 years of UX design experience, with 5+ years experience working in a lean UX environment and 5+ years of experience running full-life cycle user research
  • Degree in Design, Behavioral Science, Human Factors, Human Computer Interaction, Anthropology, Cognitive Science, Psychology, Design Strategy or related field
  • Self-aware teammate with highly developed emotional intelligence
  • Strong design thinking and facilitation skills
  • Ability to clearly set and juggle priorities to focus on the most important issues
  • Extraordinary communication and partnering skills, including prior experience communicating to senior-level executives
  • Deep understanding and experience with modern web application technologies, including responsive web and native iOS/Android app design

ABOUT EVENTBRITE

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


FLSA Status: Exempt


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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Keep in Touch

Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you. 

We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.

Thank you! We'll be in touch.

Welcome to the Briteside

Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.

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Meet Some of the Team

Bt2kgzo4tusuktghknfw brian rothenberg 0019rt cropped Brian Rothenberg VP Growth & Acquisition Marketing
Kshenk Kimberly Shenk Senior Manager, Business Analytics & Data Science
Optimized David Scott Creative Director
1cad095 %281%29 Simon Willison Director of Architecture

Read More

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