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Senior Field Operations ManagerNashville, Tennessee, United States

Senior Field Operations Manager

Full-time | Nashville | Tennessee | United States

The Challenge

We’re a small but mighty team who spends the majority of our time on the road supporting our largest customers. As Eventbrite grows rapidly, we’re looking to build our team and scale our ability to provide best in class field operations resources globally.


The Team

The Field Operations team at Eventbrite is responsible for making sure our largest events (think 100,000 person music festivals, mud runs, and international film festivals) go off without a hitch. We build servers in the desert, train thousands of event workers how to use our products, and make sure that every person who attends an event on our platform gets into the event without a hitch. We are charged with the deployment of thousands of assets to events of all kinds, setting up secure networks, and training their teams to use our technology to make sure lines move smoothly and attendees have a seamless experience. Meet some of the Field Operations team and go behind the scenes at some of the events they support. 


The Role

We are looking for an exceptional individual to provide technical and operational support for the highest value events on our platform. Responsible for in the field training, support, and execution of our most demanding events, Field Operations are an energetic team who thrive under pressure to provide world class experiences globally.


Reporting to the Head of Field Operations North America, this position requires extensive event operations experience, ability to manage multiple individuals in a fast paced environment, strong understanding of technology systems, and a customer service mindset.

YOU WILL

  • Work with account managers to design and support attendee access strategies and technology solutions
  • Coordinate box office planning, support, and operation
  • Provide on-site coordination of event staff and volunteers
  • Build and remotely support portable patron access control systems
  • Train on-site teams on Eventbrite system and procedures
  • Manage Eventbrite team members and contractors to ensure successful onsite deployments
  • Develop a strong understanding of our field equipment users and their business objectives

THE SKILL SET

  • Excellent written and oral communication skills and the ability to interact with and understand technology
  • Comfort with rapidly changing, fast moving organizations, coordinating multiple events/project simultaneously
  • 5+ years of experience in managing high occupancy events or conferences preferred
  • Proven team leading experience across diverse groups of technical and non-technical members
  • BS degree or equivalent in a technology-related field
  • Ability to travel is a must

ABOUT EVENTBRITE

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.


Is this role not an exact fit? Sign up to keep in touch and we’ll let you know when we have new positions on our team.



Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


FLSA Status: Exempt

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