People, Person, Computer, Electronics, Laptop, Pc

Senior Manager, Information Systems

San Francisco, California, United States

Senior Manager, Information Systems

Full-time | San Francisco | California | United States

THE CHALLENGE

Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. Our team is the face of Eventbrite, and we’re charged with finding, attracting, and bringing on the best of the best to drive Eventbrite’s growing business and award-winning culture forward. Hiring the best talent globally is no easy feat. However, we have a talented team who has an inspiring story and mission. Our perfect candidate is someone who can connect that vision and story with top-notch talent.


Eventbrite has grown rapidly over the last decade as a global platform powering millions of live experiences. The IT team, otherwise known as BriteTech, is responsible for enabling our 1,200+ Britelings around the world in over a dozen offices to have the tools and resources they need to help enable this amazing platform. 


THE TEAM

The BriteTech team is responsible for overseeing all internal technical operations at Eventbrite. We build everything around the pillars of simplicity, efficiency, security and scalability. From network services, security and collaboration services, to espresso machines over IP, BriteTech’s goals are to nurture an environment where technology empowers and supports productivity, collaboration, and creativity for our Britelings! Creating and supporting this environment takes a team of motivated individuals. The team supports a global staff who are creating a global service. We are a diverse, global, forward-thinking team and are looking for that special someone to join us! 


YOU WILL

  • Lead, grow and develop the global IT organization. Set the technical direction and manage the operational support of our global IT program
  • Own budgeting and recommend improvements for cost savings. Analyze the costs, value and risks of IT services offerings
  • Coach, mentor, and develop direct and indirect staff. Drive long-term growth plan for members of the global IT team
  • Ensure alignment of the IT service delivery with the company’s business objectives and assist with the definition of the multi-year IT strategy
  • Drive technological planning by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies
  • Provide oversight and set strategic direction for areas including: user lifecycle management, client platform/endpoint management, enterprise identity management, SaaS vendor management, helpdesk, local and cloud server infrastructure, vulnerability management, enterprise networking, enterprise audio/visual/video conferencing, process automation
  • Structure and operate a global service desk to support 1,200+ distributed employees
  • Act as a strategic business partner to Engineering, Facilities, Finance, HR and Legal teams
  • Handle technical escalations, provide timely resolution of problems or engage lead staff for assistance
  • Champion security standards on all endpoints and SaaS platforms
  • Partner with security teams to ensure both infrastructure and services are reliable and secure
  • Support compliance requirements: SOX, PCI, SOC, etc
  • Document and maintain operating procedures, best practices, and customer service KPIs
  • Drive quality and adherence to best practices within the team

EXPERIENCE

  • Knows how to hire, grow, and retain talent, respects and cares for their team and effectively motivates and drives results
  • Communicates clearly, broadly, and often, providing clear purpose, direction, goals, and measures
  • Invests in their team’s growth and development with a track record of helping others learn and achieve their goals
  • Can disagree, decide, and commit. Listens to and understands different opinions and allows them to influence the direction
  • Results driven. Is resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships
  • Trustworthy. Committed to earning our team’s trust everyday through your actions and transparency

THE SKILL SET

  • 6+ years previous experience as a hands-on technical contributor
  • 5+ years of technical management experience
  • Strong empathy while still being able to challenge whether we are doing things right
  • Demonstrated leadership ability in building global teams, motivating high performers, and successfully delivering on business requirements
  • Willingness to lead initiatives and be a catalyst for change throughout the whole organization
  • Strong communication skills with engineers and non-technical teams
  • Exhibits a high level of professionalism and is passionate about providing outstanding customer service

BONUS POINTS

  • Spanish speaker is a plus

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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