Senior Product Manager, Identity

THE CHALLENGE

Are you excited about leveraging technology to bring the world together through live experiences?  Would you be proud to build tools to help anyone and everyone create, share, find, and attend events that fuel their passions and enrich their lives?  

Over the last decade, we have built a world-class software-as-a-service (SaaS) platform for event organizers, enabling millions of events globally.  In the process, we have touched millions of consumers, helping them get together, explore their interests, and pursue their passions through live experiences. 

In 2020, in the face of a global pandemic, our self-service ticketing and experience technology platform helped more than 650,000 creators issue over 230 million free and paid tickets to approximately 4.6 million events in nearly 180 countries.  As we look forward to a resurgence of in-person events, we are looking for a highly skilled, experienced technical product manager who can define and drive Eventbrite's identity and access management vision and strategy.

THE ROLE

Eventbrite is looking for a Senior Product Manager to help lead the charge as we continue strengthening our identity platform. In a world of hybrid events, this team will work to keep our Identity and Access Management platform safe, secure, and simple. As a Senior PM, you will shape the future of experiencing live experiences on Eventbrite. You will bring your vision on how we can help our customers securely authenticate with our products and manage users efficiently while minimizing risk by delivering a best-in-class identity and access management solution.

Working on this team will allow you the opportunity to cast a product vision for the user experience that delights users and deliver the systems and platform necessary for making that vision a reality. This role will involve performing Product discovery, prioritizing Identity needs for various stakeholders, improving existing infrastructure, and implementing platform wide rollouts for IAM improvements. The Senior Product Manager for this team will work closely with many different teams in the organization, which will require strong communication around requirements, prioritization, and change management. 

YOU WILL

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Ground your work in product thinking by:


• Championing a product-led approach to authentication, authorization, and user management, always advocating for the customer and collaborating widely to deliver the best outcomes for all stakeholders.
• Establishing a comprehensive and detail-oriented understanding of the needs of your customers and stakeholders.  
• Building the product vision, strategy, and roadmap for Identity strategy


Drive progress strategically and tactically by:


• Managing the full strategic life cycle of your portfolio of products: lead the ideation, roadmapping, technical development, launch, and continuous improvement of innovative and sustaining products.
• Managing tactical execution: partner with internal customer teams to define business requirements, gather and prioritize functional requirements, define use cases and craft product specifications, and govern the product backlog. 


Support the team by:
• Clearly communicating vision, strategy, roadmaps, and progress to a variety of internal customers and stakeholders, including product teams, technical collaborators, and senior leadership.
• Defining and implementing best practices for Identity and Access Management at Eventbrite.

THE SKILL SET

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Essential ways of working: Ability to take initiative, work independently, and deliver results.
• Extreme attention to detail and ability to self-audit work.
• Excellent analytical skillsExcellent communication skills, both written and oral, including the ability to convey complex requirements in a clear, concise and credible manner
• Excellent interpersonal and collaboration skills 


Technical PM knowledge and experience: Experience creating functional and technical specifications
• 5+ years as a product manager working on data-driven products or platforms
• BS or MS in Computer Science or equivalent knowledge and experience
• Experience working with a very technical team on developer-facing products

BONUS POINTS

• Experience designing and implementing Single-Sign-On solutions involving OAuth 2.0 and Open ID Connect authorization workflows via Managed platforms such as Cognito or Auth0
• Experience working with Agile and Scrum methodologies
• Technical Experience or strong knowledge in Authentication, Authorization, or User Management
• Experience with RBAC, ABAC, or other access control methodologies
• Familiarity managing complex permission systems in custom domains
• Former engineers with hands-on experience implementing IAM roles, cookies, and/or Okta integrations
• Familiarity with microservice architectures and associated infrastructure
• Experience rolling out platform wide changes

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 

We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  

We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 

Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

 Applicant Privacy Notice

Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis.